Squirrel2014
Established Forum Member
Where's that cup of tea ... ???
Posts: 685 
Open to constructive criticism of photos: Yes
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Post by Squirrel2014 on Jun 20, 2016 22:13:13 GMT
Hi
Last evening I uninstalled both Topaz Impression and Topaz Textures because I wanted to re-install to my secondary drive (C drive, being SSD, is getting short on space) However, this evening, I've noticed the installation appears to have been incomplete, leaving various files on C drive.
Has anyone any suggestions how to complete the uninstallation of these so that I can go ahead and re-install these, please?
Many thanks
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Post by Sepiana on Jun 20, 2016 22:25:47 GMT
Julie,
If you know your way around the Registry, you can manually remove these residual files. If you don't feel comfortable doing so, you can use a third-party utility. Once I had a similar problem with one of the Topaz plug-ins. I contacted Topaz Labs and they suggested Revo Uninstaller. (I just have the free version.)
If this doesn't do the job, I would recommend you contact Topaz Labs. They are better qualified to handle this situation.
support.topazlabs.com/hc/en-us/requests/new?ticket_form_id=21987
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Squirrel2014
Established Forum Member
Where's that cup of tea ... ???
Posts: 685
Open to constructive criticism of photos: Yes
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Post by Squirrel2014 on Jun 20, 2016 22:45:32 GMT
Thanks, Sepiana I've downloaded and installed Revo Uninstaller but none of the Topaz files/folders show so I'm stumped. As you guessed, I'm not so keen on messing around in the Registry - I could cause a lot of damage, I'm sure  I think I'll contact 'support topazlabs' as you have suggested and, hopefully, they'll be able to help I'll let you know how I get on Thanks |
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Post by Sepiana on Jun 20, 2016 22:49:33 GMT
Julie, that's a smart move. Delete the wrong Registry file and it could create havoc on your OS.
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Squirrel2014
Established Forum Member
Where's that cup of tea ... ???
Posts: 685
Open to constructive criticism of photos: Yes
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Post by Squirrel2014 on Jun 21, 2016 20:30:01 GMT
Just a further question, while I'm waiting on hearing from Topaz Support, if I may ... Are the Topaz programs that I've bought (all two of them ) able to be installed on two devices, ie in the same way as Photoshop Elements can be? Just thinking that I would also like these two on my laptop which would also mean I could continue using them while they're not functional on my PC. What is the status re Topaz, or your opinions / experience etc, please? Many thanks Julie |
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Post by Sepiana on Jun 21, 2016 20:40:31 GMT
Are the Topaz programs that I've bought (all two of them ![;)]() ) able to be installed on two devices, ie in the same way as Photoshop Elements can be? Just thinking that I would also like these two on my laptop which would also mean I could continue using them while they're not functional on my PC. I don't believe there is a problem. I have the Topaz plug-ins (15 of them) installed on both my desktop and my laptop. |
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Squirrel2014
Established Forum Member
Where's that cup of tea ... ???
Posts: 685
Open to constructive criticism of photos: Yes
|
Post by Squirrel2014 on Jun 21, 2016 20:43:22 GMT
Are the Topaz programs that I've bought (all two of them ![;)]() ) able to be installed on two devices, ie in the same way as Photoshop Elements can be? Just thinking that I would also like these two on my laptop which would also mean I could continue using them while they're not functional on my PC. I don't believe there is a problem. I have the Topaz plug-ins (15 of them) installed on both my desktop and my laptop. Many thanks, Sepiana I'll install them on my laptop so I've got them in both places. At least I can continue using Topaz plug-ins once they're installed there. Great stuff Many thanks, again Julie |
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Post by Sepiana on Jun 21, 2016 20:59:12 GMT
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Squirrel2014
Established Forum Member
Where's that cup of tea ... ???
Posts: 685
Open to constructive criticism of photos: Yes
|
Post by Squirrel2014 on Jun 21, 2016 21:48:11 GMT
Fantastic!  I don't know you can hold all the knowledge you obviously have, Sepiana, but I'm not complaining, just jealous ... lol Julie |
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