Hi. I'm new to the forum but not new to Elements. So, I should have known better but .. I moved photo files to a new external drive with file manager. Organizer thinks the drive where the files used to be is off line. It's not but Elements can't reach those files because the former folder(s) is gone. Running File>Reconnect>All Missing Files comes back with No Missing Files. I can remove the offline symbol by first removing the photo from the catalog and then doing File>Get Photos>From files… but with 2800+ photos that would take forever. All the files are now where I want them and backed up. No thumbnails have been lost from Organizer. They are just tagged as Off-line. This may be a non-issue but if there is a reasonable way to clean up Organizer, I would like to. Anyone have an idea?
Hi. I'm new to the forum but not new to Elements. So, I should have known better but .. I moved photo files to a new external drive with file manager.
You mean from the Explorer or Finder? That's what I understand.
Organizer thinks the drive where the files used to be is off line. It's not but Elements can't reach those files because the former folder(s) is gone.
Are you sure about 'off line'? That is different from missing (disconnected) files. Discconnect files are no longer on the same location as the one when they were imported. 'Off line' items are media from a removable media like CD/DVD or thumbstick imported with the 'get photos from files and folders' command and the option NOT to copy files on import. That means that those removable media have to be plugged in to be opened, but all the information and thumbnails are available even if not plugged in. The import option also lets you create small 'previews' to be able to organize without the removable media.
Running File>Reconnect>All Missing Files comes back with No Missing Files.
For 'offline' media, the files are not considered 'missing' and reconnecting does not work.
Could you describe how you did import the files the first time? From a card or a thumbstick? That would help to suggest the best way to solve your problem.
Many thanks to sargenta1 and michelb for your responses. Happily, I found a solution to my problem.
Organizer will Reconnect files that were moved without File>Move, but not files it thinks are still on external media which it calls offline files. When an offline file thumbnail is selected, the Reconnect Files dialog box is not available. Here is the procedure that worked for me.
I select the offline files. Then press F11. The "Find Offline Drives - Full Screen View" dialog box opens. In the column labeled Action I select Reconnect Files. Click OK. Now the Reconnect Files dialog box opens. The rest is straightforward.
Thanks to both of you for helping me think this through one more time.