frizzylee
Junior Forum Member
Posts: 170 
Open to constructive criticism of photos: Yes
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Post by frizzylee on Sept 17, 2018 21:20:39 GMT
Has anybody else experienced a situation where PSE14 Editor just suddenly disappears and all your work goes with it? Then you get that sorry there's been an error or whatever irritating word they use! I can't believe the page I was creating just flipped and disappeared. I have saved the elements of it as I went but there's no excuse for this happening. I've had it happen on a small scale before, but never like this. I've never been crazy about PSE14 and no wonder.
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Post by Major Major on Sept 17, 2018 21:26:58 GMT
Sorry to hear about your trouble, Frizzylee - no, I myself have never experienced that (although I personally skipped from 13 to 15). It does, unfortunately, reinforce the old "save often" maxim. 
(Not saying I've never lost work myself, of course....)
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Post by Tpgettys on Sept 17, 2018 22:04:43 GMT
Sorry to hear about your trouble, Frizzylee - no, I myself have never experienced that (although I personally skipped from 13 to 15). It does, unfortunately, reinforce the old "save often" maxim. Yes, and luckily it is very easy to do; just press Ctrl-S to save your work. Anymore I do it almost without thinking as I progress with my processing. frizzylee , I can heartily sympathize with your frustration. That has happened to me as well, although nearly all the time it was when I was using a plugin: On1, Topaz, etc.
Are your files very large? That can sometimes overwhelm the computer as well.
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Post by Bailey on Sept 17, 2018 22:27:56 GMT
Has anybody else experienced a situation where PSE14 Editor just suddenly disappears and all your work goes with it? Then you get that sorry there's been an error or whatever irritating word they use! I can't believe the page I was creating just flipped and disappeared. I have saved the elements of it as I went but there's no excuse for this happening. I've had it happen on a small scale before, but never like this. I've never been crazy about PSE14 and no wonder.
Hi frizzylee,
I have been running PSE 14 on both my desktop (16GB RAM, Intel Core i7 cpu) and my laptop (with much lower specs) since about a month after PSE 14 was released and I have never experienced everything disappearing like you described.
However, on my laptop, PSE 14 has occasionally frozen up when I try to stitch too many photos together. But I always save everything before starting the stitch, so I loose nothing.
To be honest, you saying there is no excuse for this happening is a little harsh on PSE imho especially since you haven't given any details on your computer's specs, how many files you had open at the time and their sizes and what else was running on your computer at the time. Some might argue that working on something for 4 hours without saving is inexcusable.
I always saving frequently when working on a project. My main concern would be power loss and computers being mechanical and electrical devices do continuously wear out slowly over time and can crash unexpectedly and without warning.
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Post by Sepiana on Sept 17, 2018 22:41:17 GMT
PSE14 Editor just suddenly disappears and all your work goes with it? Then you get that sorry there's been an error or whatever irritating word they use! Pat,
There are reports galore on the Adobe Photoshop Elements forums about "PSE 14 crashing". For whatever reason, this version of PSE seems to be prone to the Editor crashing. Unfortunately, the usual "Delete the Preferences file" doesn't seem to fix the problem (according to the feedback posted).
You mentioned in another thread . . .
I am running an iMac macOS 10.13.06 . . . I upgraded to High Sierra. This could be the culprit -- High Sierra. If you go to the Apple Community forums, you will find plenty of reports that PSE 14 keeps crashing when running on High Sierra. The explanation given is that there is an incompatibility issue; the suggested solution is to upgrade your PSE version. You may want to post there to see what they will suggest. |
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frizzylee
Junior Forum Member
Posts: 170
Open to constructive criticism of photos: Yes
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Post by frizzylee on Sept 18, 2018 2:19:49 GMT
Thank you so much to all who replied. I do appreciate your patience with my impatience.
To Bailey: I do save frequently and it was having to put all the pieces back into the puzzle (so to speak)just as I was coming down the home stretch that was annoying, I guess. In my case, what was inexcusable was working for 4 hours, period. I was tired and I should have quit or at least taken breaks. Everything does seem to be back together now, though. I had 7 files open at the time, but this same thing has happened with only 2 or 3 open.
I've had no problems with PSE until v.14 and my upgrade to High Sierra. Will look into v.18 and what's being said about it, as suggested by Sepiana. I was also thinking about Photoshop Creative Cloud. It looks good but after working with it for a while, I think this is not the time for me to switch to it. Maybe later.
Tomorrow's another day. I will approach PSE with a positive attitude. At least I did get done what I wanted/needed today.
Pat
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Post by Sepiana on Sept 18, 2018 13:00:10 GMT
I've had no problems with PSE until v.14 and my upgrade to High Sierra. Will look into v.18 and what's being said about it, as suggested by Sepiana. Pat,
Your experience goes along with the reports on the Apple Community forums. PSE 14 worked just fine on macOS Sierra (v. 10.12) but it keeps crashing on macOS High Sierra (v. 10.13). I am not a Mac user but to me this seems to be an incompatibility issue. Anyway, that’s the direction the discussion on the Apple Community forums is taking.
If you post this issue on the Apple side, will you please let us know what they say? Thanks!
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Post by kdcintx on Sept 18, 2018 19:05:53 GMT
Yes, I've experienced PSE 14 stop working and must close for no apparent reason. So I try to remember to save my work often. I do photo restoration projects, and there have been times when I lost my work. I know it can be frustrating. Don't give up. Backup!  |
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frizzylee
Junior Forum Member
Posts: 170
Open to constructive criticism of photos: Yes
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Post by frizzylee on Sept 19, 2018 2:53:39 GMT
Hello to anyone who is interested in this. I did some research this afternoon, mostly in the Apple Support Community, about High Sierra and PSE 14. It did reflect what Sepiana wrote. Lots of people have experienced crashes using PSE14, especially with the High Sierra os. One poster wrote:
"Adobe recommends PSE 2018 for High SIerra, as PSE 14 and 15 were never tested on it."
For my part, I am now checking about whether I need to uninstall PSE 14 (and how to go about that) before loading in PSE 18. I am definitely upgrading to it asap.
To kdcintx: Thank you so much for your post. You are right about not giving up, instead back up. Amen. I do back up (on one external HD and two flash drives for the current project) but just get out of sorts when things happen that should not happen.
I sure hope I get to do some creative work pretty soon. This is about the fourth issue I've dealt with over the past weeks. It's turning out to be a not so fun hobby.
Pat
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Post by Sepiana on Sept 19, 2018 3:16:04 GMT
Hello to anyone who is interested in this. I did some research this afternoon, mostly in the Apple Support Community, about High Sierra and PSE 14. It did reflect what Sepiana wrote. Lots of people have experienced crashes using PSE14, especially with the High Sierra os. One poster wrote: "Adobe recommends PSE 2018 for High SIerra, as PSE 14 and 15 were never tested on it." For my part, I am now checking about whether I need to uninstall PSE 14 (and how to go about that) before loading in PSE 18. I am definitely upgrading to it asap. Pat, thanks for posting back! This information will undoubtedly benefit Mac users of these PSE versions.
Each PSE version is an independent one; you can have multiple versions installed on the same machine. However, if you want to uninstall PSE 14, here are Adobe instructions how to go about it.
Uninstall Adobe Premiere Elements or Photoshop Elements
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Post by Andy on Sept 19, 2018 10:45:10 GMT
It is rare as an admin to publicly comment on forum behavior and the choice to do so doesn't come lightly. However, there are times we think it is important for us to reiterate our expectations of forum behavior and to show our membership that we are committed to meeting those. Bailey - This response was not appropriate. There was no reason to take this tone in response to the OP. We will not tolerate behavior like that on this forum - we expect members to be respectful of each other at all times. To be honest, you saying there is no excuse for this happening is a little harsh on PSE imho especially since you haven't given any details on your computer's specs, how many files you had open at the time and their sizes and what else was running on your computer at the time. Some might argue that working on something for 4 hours without saving is inexcusable. I think we admins have been clear that we are running a friendly forum. That has been an objective of this forum since the beginning and we have no intention of changing. We feel that is what the vast majority of our members want and we strive hard to maintain that. |
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