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Post by Andy on Apr 28, 2016 22:33:36 GMT
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pete61
Junior Forum Member
Posts: 235 
Open to constructive criticism of photos: Yes
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Post by pete61 on May 1, 2016 16:53:07 GMT
Thanks for the heads up. Now downloaded and installed, the masking and Perfect Brush enhancements look very promising.
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Post by Sepiana on May 1, 2016 23:15:45 GMT
Andy, thanks! Downloaded, installed -- now it is time to check the new features. Can't wait to try the new borders and textures.
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Post by Andy on May 2, 2016 23:40:33 GMT
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Post by Tpgettys on May 3, 2016 4:50:26 GMT
FYI: Just in case you were as confused as I was... I currently am using v10. When I clicked the link, I got the impression that I would have to pay another $90 to get the upgrade;  to that! That is not the case however! The next time I ran On1 it told me there was an upgrade available, and it installed for free;  ! |
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Post by Sepiana on May 3, 2016 14:42:18 GMT
Andy, Thanks! You just made my day! It looks like this contains some of the frames from Photo Frame and Photo Essentials, two of their discontinued products. Now I don't have to keep going back to Elements 10 to use Photo Essentials. |
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Post by Sepiana on May 3, 2016 14:50:50 GMT
FYI: Just in case you were as confused as I was... I currently am using v10. When I clicked the link, I got the impression that I would have to pay another $90 to get the upgrade; to that! That is not the case however! The next time I ran On1 it told me there was an upgrade available, and it installed for free; ! I believe upgrades within a given version have always been free. It will be a different story when they release version 11. Then, you will be asked to pay a reduced upgrade price, a reward for customer loyalty. Anyway, this has been my experience. I have been using their products for many years (since 2008? 2009?). |
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Post by Andy on May 3, 2016 22:08:54 GMT
Andy, Thanks! You just made my day! It looks like this contains some of the frames from Photo Frame and Photo Essentials, two of their discontinued products. Now I don't have to keep going back to Elements 10 to use Photo Essentials. Glad I could help - I was excited to have those back as well! |
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angelag
Junior Forum Member
Posts: 298 
Open to constructive criticism of photos: Yes
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Post by angelag on May 4, 2016 6:36:20 GMT
I'm adding my thanks too. I've had access to those frames through On1 Essentials, which I'm running in Elements 11, but was concerned that I would lose them if/when I upgrade to a later version. I'm just finishing the downloads now.
agg
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jss
New Forum Member
Posts: 3
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Post by jss on May 5, 2016 18:48:03 GMT
I downloaded the update 10.5 but it will not work. Contacted support 3 times but still does not work.
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Post by Major Major on May 5, 2016 18:54:17 GMT
jss -
Can you expand on what you mean by "will not work"? What exactly is happening?
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jss
New Forum Member
Posts: 3
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Post by jss on May 6, 2016 14:57:17 GMT
Major Major
I downloaded the 10.5 upgrade after receiving the notification. It went thru the motions of installing. I opened an image in pse 11 and applied the tone enhancment filter. However, the + icon did not appear in the layer stack as shown in the on1 tutorial "New masking options inside photo effects 10.5." I have contacted support 3 times and receive basically the same answer every time, which don't work. I don't think support really reads the e-mails. They just send form letter replies.
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Post by Major Major on May 6, 2016 15:08:00 GMT
jss -
Maybe you could cut and paste their reply here. I don't have 10.5 so I can't be much help, but others may be able to give you a hand. Speaking for myself, I have usually found the On1 folks to be very responsive.
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Post by Sepiana on May 6, 2016 15:39:05 GMT
Major Major I downloaded the 10.5 upgrade after receiving the notification. It went thru the motions of installing. I opened an image in pse 11 and applied the tone enhancment filter. However, the + icon did not appear in the layer stack as shown in the on1 tutorial "New masking options inside photo effects 10.5." I have contacted support 3 times and receive basically the same answer every time, which don't work. I don't think support really reads the e-mails. They just send form letter replies. I have been a user of ON1 products since at least 2008/2009. I have always found their Technical/Customer service to be a five-star one either when acessed by e-mail or by phone. I have updated my copy of Photo 10. I will check it. I also agree with Craig. I would like to see their reply. |
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jss
New Forum Member
Posts: 3
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Post by jss on May 8, 2016 18:49:11 GMT
Well I finally got the upgrade to work. You have to restart your computer after the download.
I can't figure out why the wiz kids at on1 didn't know this after 3 emails to support. Not one mentioned it.
Hours of frustration. Not exactly on1's shining hour.
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to that!
!
