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Post by BuckSkin on May 6, 2018 13:45:46 GMT
Chrome, which had up until this point been closed, started rapidly opening tab after tab of the Adobe HELP page. It was opening tabs and also opening more instances of Chrome and filling them with tabs as well. While it was loading Adobe Help pages like a runaway horse, it was creating new tabs quicker than shell-casings flying out of Rambo's .50-caliber Browning.
Hi BuckSkin,
There have been quite a few reports on the Adobe forums concerning Chrome and PSE Help. Some of them are quite similar to what you described. I remember one suggestion that was successful and fixed the problem -- uninstall Chrome, download and install it again. You may want to give it a try!
Thanks! If it becomes a regular annoyance I will for sure try that. But then, if I were to uninstall Chrome, I might just be tempted to try one of the other alternatives. We have a very limited DISH internet package that really slows down after about the first ten days of each month and Chrome does not get along very well with that. I used to like FireFox, but it seems lately to be more trouble than it is worth. |
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Post by Sepiana on May 6, 2018 14:01:39 GMT
Thanks! If it becomes a regular annoyance I will for sure try that. But then, if I were to uninstall Chrome, I might just be tempted to try one of the other alternatives. We have a very limited DISH internet package that really slows down after about the first ten days of each month and Chrome does not get along very well with that. I used to like FireFox, but it seems lately to be more trouble than it is worth.
You are most welcome!
That's a good idea -- try other alternatives first such as making another browser the default. Another possibility is to post on the Chrome Support forum; they may have a better idea how to handle this.
I have never encountered the problem you describe (Chrome vs PSE Help). Maybe it is because Chrome is not my default browser. My default browsers are IE 11 on a computer running Windows 7 and Edge on a computer running Windows 10.
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Post by BuckSkin on Sept 29, 2018 15:11:53 GMT
Well............, it happened to me again; and, this time, in exactly the same scenario as when it happened to the wife.
I had just saved the PSD and clicked "Save As" to save the jpeg; I do this so automatically that I do not know whether I had yet clicked the stupid little jpeg save dialogue box or not.
In the blink of an eye, my default browser took the bit in it's teeth and started piling up Adobe Help tabs.
I finally got things under control without having to yank the cord out of the wall; that was my next plan of action.
One big difference this time --- we can't blame Chrome for this one, as my default browser is now Pale Moon.
The weird thing about this is that, under normal circumstances, on the rare occasion that I do access the Adobe Help pages, the one instance that I seek always takes it sweet old time in opening; in contrast, when this thing goes crazy, the pages are opening blazingly fast, in micro-milli-seconds, and not a single one has that little circle going round and round while the page waits to load.
Although my first experience with this was when using the Fill Layer command, these last two occurrences both happened when the little jpeg save dialogue box was on the screen.
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Post by BuckSkin on May 15, 2020 5:41:27 GMT
Well...., it has been almost two years since our last episode of this.
I had five images opened and a bit of batch work done to each of them.
I finished editing the first one; saved the layered PSD, saved a full-sized jpeg, cropped it and attempted to save the cropped jpeg; --- when I clicked the Okay in the little jpeg box that annoyingly always pops up when saving a jpeg, it immediately opened Chrome --- and different from other times --- it opened only two instances of the Elements Help page.
Try and try as I may, I could not get this behavior under control.
Of course, when Chrome would open and load the two pages, Elements would then be hidden behind the Chrome window; no matter whether I minimized the Chrome window or moused over the Elements icon and brought the Elements window to the front, it would immediately load two more Help pages.
I turned off the Ethernet and it started loading (I guess an internal) "Using Elements 7" page in the Chrome browser --- two at a time.
I finally resorted to killing Elements with the Task Manager.
Now, I get to start all over and replace my lost work.
>>>On EDIT: In the aftermath of this episode, or maybe just coincidence and not at all related - but I somewhat doubt this, now, when I mouse over the Explorer icon on the taskbar, instead of my dozen or so folders appearing in a parallel line above the taskbar, I get a vertical fly-out menu with all the opened folders listed.
I kinda think that I prefer this new method; it beats chasing across the top of the taskbar to select a folder.
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xairbusdriver
Junior Forum Member
Posts: 109 
Open to constructive criticism of photos: Yes
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Post by xairbusdriver on May 15, 2020 15:04:55 GMT
If I understand your "out-of-control" problem, it may be the help file suffix, especially in your older version of PSE.
I think most "help" files are nothing more than html (all mine have that file name suffix, but I'm on macOS). That means their suffix is ".html" (or perhaps ".htm" if Windows still uses that 3 character limit). All browsers I know of will attempt to open all ".html" files, so the application must prevent that default method and send those html files to whatever the OS uses for displaying them. That could be a sub-set of the default browser, force the use of a CSS style, or use a modified browser built into the app. PSE 7 may need to have its prefs file re-created or corrected. You might even have to re-install the app. It might be easier to simply change the default browser and see if the new one still attempts to open these 'help' files.
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Post by BuckSkin on May 15, 2020 15:35:28 GMT
The problem with troubleshooting this scenario and methodically tracking down the cause and a solution is that, although my Elements puts in more hours than the chipper down at the local sawmill, this craziness may not happen again for months.
So far, it has occurred when Chrome was default and when Pale Moon was default.
I am wondering if maybe I could just dig into the Elements installation files and remove whatever it is that communicates with the browser such that even purposefully calling up the Help from within Elements is not possible.
I am not afraid to manipulate such things as I have manually manipulated the Registry many times before for various reasons; if I knew what I was looking for, I could move it to a different folder and see if Elements then still functions otherwise.
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Post by Sepiana on May 15, 2020 16:08:50 GMT
Well...., it has been almost two years since our last episode of this. I had five images opened and a bit of batch work done to each of them. I finished editing the first one; saved the layered PSD, saved a full-sized jpeg, cropped it and attempted to save the cropped jpeg; --- when I clicked the Okay in the little jpeg box that annoyingly always pops up when saving a jpeg, it immediately opened Chrome --- and different from other times --- it opened only two instances of the Elements Help page. BuckSkin, sorry to hear the problem is back. Did you try these suggestions posted earlier in this thread? - Use another browser as the default instead of Chrome. Adobe uses your default browser to access the Help file. - Post on either the Adobe or the Chrome forums. Both have received reports of this problem. This is not related to the Help file problem. What you are seeing is the Taskbar List mode instead of the Thumbnail Preview mode (default). The explanation for this change can be found in . . . Taskbar List or Thumbnail Previews Mode - Change (See Note.) |
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Post by BuckSkin on May 15, 2020 18:53:19 GMT
What you are seeing is the Taskbar List mode instead of the Thumbnail Preview mode (default). The explanation for this change can be found in . . . (See Note.) Thanks for that ! I am going to set my machine to display three thumbnails and then switch to list-view for any more than three. I counted the list and I just now happen to have sixteen Explorer windows open; the way I read it, at default settings, a maximum of fifteen thumbnails will display before switching to list view; so, this event happening at the same time as my out-of-control opening of Help pages is purely coincidental and not related. |
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Post by Sepiana on May 16, 2020 17:28:41 GMT
The problem with troubleshooting this scenario and methodically tracking down the cause and a solution is that, although my Elements puts in more hours than the chipper down at the local sawmill, this craziness may not happen again for months. So far, it has occurred when Chrome was default and when Pale Moon was default. This seems to indicate a problem with the browser. I would recommend taking this problem to Chrome or to Pale Moon. I have no idea if this is possible. If you want to go down this road, I strongly suggest you post on the Adobe Photoshop Elements forum. There you will get the help you need from Adobe employees as well as from Adobe Community Professionals. |
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