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Post by Sepiana on May 17, 2018 5:52:13 GMT
Michelb ---- As far as the password question goes, I am assuming that you sign in using a Microsoft account, and not a local account on your PC (Windows 10 lets you chose what kind of account you set up when installing the OS). If you change the password of a local account, that password change is instant. If however you change a password of an account that resides on a network, like a Microsoft account, it can sometimes take 'some' time to replicate to the different servers around the world that validate that password when you enter it. If my assumption is correct, then after you changed your password, when you entered your new password, you kept connecting to servers that had your 'old' password. Therefore, your 'new' password would not work. When you tried again after the hour +, then your new password had finished replicating, and was accepted. I do like your answer very much.
swilliams, I second Michel; I do like your answer very much too.
A long time ago (in the days of Windows 8) I encountered a similar problem with my password during one of the Windows update. I wish I had known all of this then; it would have saved me some frustration.
BTW, welcome to PSE&M! Looking forward to your contribution to this forum. You bring along impressive "luggage".
I have 20 plus years in IT, specifically in PC support, . . . |
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Post by Bailey on May 18, 2018 4:31:06 GMT
Hi michelb, I am not an MS expert, but if Acronis backup = "disk image", then you should be able to restore that disk image to your hdd at any time to return your computer to exactly how it was when the disk image was created. Just one note - on my pc I have a C: and a D: partition on a single hdd. The D: partition is labelled HP_Recovery and I never touch anything in there, so in my case I would create an image of both the C: and D: partitions for my backup. Hope this helps  Yes, that helps.
By the way, that update was a disaster to begin with.
- About one hour (ok)
- Then a blue dialog to gather my choices about privacy protection.
- Impossible to enter my password for Windows (not a 'wrong password' message, but something about the process not working).
- Twice used the 'change password' feature - successfully without any positive result on opening Wondows.
- checking the BIOS options did not help.
- Trying an hour later did not help...
- A little later, I don't know why, my new password was accepted at last!
I am now testing the bugs with Elements.
Hi again michelb, this might not be any consolation to you but it might help someone who is having second thoughts about running Windows 10 updates . This thread has actually got me to fire up my laptop, which I haven't used for a couple of months now, and catch up on any Windows 10 updates. The laptop came with Windows 10 installed and so is fairly new. It is basically a plain vanilla set up with just PSE 14, Firefox, LibreOffice, Trend Micro Internet Security as additional installed applications. There are no custom configurations or anything else unusual on the laptop. So last night I went to Settings and checked for updates. It came back with 4 available updates, one of which was Features to Windows 10 Update version 1803. So I started the updates by reducing the end time setting for my laptop's active hours to before the current time and then let the updates do their thing. This morning when I got up, I went to my desk to check the laptop and there was a prompt asking me to restart the computer to complete the Features to Windows 10 Update version 1803. I restarted the laptop and it rebooted successfully (after about 10 minutes, normally about 1 minute) without any problems. All I got was my usual prompt to enter the password which I get every time I boot the laptop. I checked the Updates History and all 4 updates were installed successfully overnight. |
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Post by Sepiana on May 18, 2018 4:56:41 GMT
By the way, that update was a disaster to begin with.
- About one hour (ok)
- Then a blue dialog to gather my choices about privacy protection.
- Impossible to enter my password for Windows (not a 'wrong password' message, but something about the process not working).
- Twice used the 'change password' feature - successfully without any positive result on opening Wondows.
- checking the BIOS options did not help.
- Trying an hour later did not help...
- A little later, I don't know why, my new password was accepted at last!
Michel,
I guess I was lucky. This update downloaded/installed in just under one hour. Everything went smoothly; no problems with my password.
Here it looks like, for some Elements users, it is a "Houston, we have a problem!" situation. Users of Elements 2018 and Elements 15 may want to check this thread. Elements and the new Windows 10 (April - v 1803) update
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Post by Bailey on May 18, 2018 5:41:26 GMT
Hi michelb,
as I described earlier, my installation is a plain vanilla original Windows 10 installation.
I'm just wondering if why I didn't get a "blue dialog to gather my choices about privacy protection." is because perhaps your computer didn't come with Windows 10 installed and you upgraded to Windows 10 from an earlier Windows version?
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Post by michelb on May 18, 2018 6:05:29 GMT
Hi michelb, as I described earlier, my installation is a plain vanilla original Windows 10 installation. I'm just wondering if why I didn't get a "blue dialog to gather my choices about privacy protection." is because perhaps your computer didn't come with Windows 10 installed and you upgraded to Windows 10 from an earlier Windows version? The reason is that I am a European citizen. New European regulations require big companies like Microsoft, Google etc to comply with new privacy rules (end of June ?). No personal data should be stored on servers outside the European community and/or an explicit agreement should be given. Don't ask me the details, but I have received recently several similar enquiries... not yet from Adobe (are they ready to comply with the rules ?  ) So, in fact, Microsoft asked me twice; the second one was the blue dialog and all went well.
That seems to prove that the problem was really linked to server changes.
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Post by michelb on May 18, 2018 6:13:07 GMT
By the way, that update was a disaster to begin with.
- About one hour (ok)
- Then a blue dialog to gather my choices about privacy protection.
- Impossible to enter my password for Windows (not a 'wrong password' message, but something about the process not working).
- Twice used the 'change password' feature - successfully without any positive result on opening Wondows.
- checking the BIOS options did not help.
- Trying an hour later did not help...
- A little later, I don't know why, my new password was accepted at last!
Michel,
I guess I was lucky. This update downloaded/installed in just under one hour. Everything went smoothly; no problems with my password.
Here it looks like, for some Elements users, it is a "Houston, we have a problem!" situation. Users of Elements 2018 and Elements 15 may want to check this thread. Elements and the new Windows 10 (April - v 1803) update
Sepiana, 'Houston' is very silent, which is understandable because there are many different symptoms and individual cases and situations. One thing is becoming obvious. Some users (I don't know the %) with very different symptoms do solve them successfully by using the registry edit to configure RAM size. Others like you and me have the 'floating windows' documents issue.
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Post by Bailey on May 18, 2018 8:08:02 GMT
Hi michelb, as I described earlier, my installation is a plain vanilla original Windows 10 installation. I'm just wondering if why I didn't get a "blue dialog to gather my choices about privacy protection." is because perhaps your computer didn't come with Windows 10 installed and you upgraded to Windows 10 from an earlier Windows version? The reason is that I am a European citizen. New European regulations require big companies like Microsoft, Google etc to comply with new privacy rules (end of June ?). No personal data should be stored on servers outside the European community and/or an explicit agreement should be given. Don't ask me the details, but I have received recently several similar enquiries... not yet from Adobe (are they ready to comply with the rules ? ) So, in fact, Microsoft asked me twice; the second one was the blue dialog and all went well.
That seems to prove that the problem was really linked to server changes.
If I understand properly the reason I didn't get the "blue dialog to gather my choices about privacy protection." is because of European privacy laws. I'm not sure what the privacy laws are here in Australia for this circumstance, but I can say I have never had a Microsoft Account and I don't have my real personal details stored on servers outside of Australia, well as far as as I know . In Australia at least, you don't need a Microsoft Account to purchase and set up a Windows 10 pc. |
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Post by michelb on May 18, 2018 8:23:33 GMT
The reason is that I am a European citizen. New European regulations require big companies like Microsoft, Google etc to comply with new privacy rules (end of June ?). No personal data should be stored on servers outside the European community and/or an explicit agreement should be given. Don't ask me the details, but I have received recently several similar enquiries... not yet from Adobe (are they ready to comply with the rules ? ) So, in fact, Microsoft asked me twice; the second one was the blue dialog and all went well.
That seems to prove that the problem was really linked to server changes.
If I understand properly the reason I didn't get the "blue dialog to gather my choices about privacy protection." is because of European privacy laws. I'm not sure what the privacy laws are here in Australia for this circumstance, but I can say I have never had a Microsoft Account and I don't have my real personal details stored on servers outside of Australia, well as far as as I know . In Australia at least, you don't need a Microsoft Account to purchase and set up a Windows 10 pc. Are you sure about all your personal data being stored in servers in Australia?
Here we have had to answer recent queries to detail what we are allowing or not in our accounts for: - Microsoft, Google (Gmail and all Android devices), Amazon, Facebook, Foxit... and many others.
Do you really think Adobe complies with those rules?
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Post by Bailey on May 18, 2018 8:51:36 GMT
Are you sure about all your personal data being stored in servers in Australia?
Clearly the laws must be very different here. When I created my Adobe account via their Australian web site I did not provide my real name nor real address. I can't think of a valid reason why they must have my real personal details before I can purchase and use any of their products. If I go to a shop to buy a bottle of milk, I'm not going to be asked to provide my personal details before I can buy the milk. |
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Post by michelb on May 18, 2018 9:16:02 GMT
Are you sure about all your personal data being stored in servers in Australia?
Clearly the laws must be very different here. When I created my Adobe account via their Australian web site I did not provide my real name nor real address. I can't think of a valid reason why they must have my real personal details before I can purchase and use any of their products. If I go to a shop to buy a bottle of milk, I'm not going to be asked to provide my personal details before I can buy the milk. You are not concerned, but that's a big challenge for Adobe, just like for Facebook. Here are two links from Adobe: However other experts contend that Adobe is still nowhere near compliant with GDPR. The official 'statement' is just an ad for Experience Cloud and fundamentally fails to grasp the point of the regulations."
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Post by Sepiana on May 19, 2018 1:51:21 GMT
Sepiana, 'Houston' is very silent, which is understandable because there are many different symptoms and individual cases and situations. One thing is becoming obvious. Some users (I don't know the %) with very different symptoms do solve them successfully by using the registry edit to configure RAM size. Others like you and me have the 'floating windows' documents issue. Michel,
Yes, "Houston" is very silent. I have been following up the pertinent threads on the Adobe forums. I noticed the same thing -- different symptoms and the role of the amount of RAM.
My latest findings reported in your other thread on the Editor board add confirmation to this cause>effect relationship -- high amount of RAM equals trouble.
Michel,
Yesterday I helped a friend of mine install this Windows 10 update on her computer. She has 32GB RAM and is using PSE 2018. I focused on testing the problem areas mentioned in those Adobe forum threads. CONFIRMED for all of them! Furthermore, she has the same problem you and I have with floating documents. These results seem to confirm that a high amount of RAM is playing a key role here. |
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Post by Sepiana on May 19, 2018 2:26:21 GMT
The reason is that I am a European citizen. New European regulations require big companies like Microsoft, Google etc to comply with new privacy rules (end of June ?). No personal data should be stored on servers outside the European community and/or an explicit agreement should be given. Don't ask me the details, but I have received recently several similar enquiries... not yet from Adobe (are they ready to comply with the rules ? ) So, in fact, Microsoft asked me twice; the second one was the blue dialog and all went well.
That seems to prove that the problem was really linked to server changes. Michel,
Your explanation makes perfect sense to me. I just can't see how installing this Windows update on a computer which came with Windows 10 vs installing it on a computer on which Windows 10 was an upgrade from an earlier version would cause what you described earlier in this thread.
- About one hour (ok) - Then a blue dialog to gather my choices about privacy protection.
I have gone through TWO installations of this Windows update. This has been my experience.
Installed it on my computer, which came with Windows 10 Pro. No such a blue dialog ever came up.
Helped a friend of mine install it on her computer, which came with Windows 8 Pro and which had been upgraded to Windows 10 Pro. (She had it done by a tech at one of the Microsoft stores in our area.) No such a blue dialog ever came up.
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Post by michelb on May 19, 2018 8:33:22 GMT
- About one hour (ok) - Then a blue dialog to gather my choices about privacy protection.
I have gone through TWO installations of this Windows update. This has been my experience.
Installed it on my computer, which came with Windows 10 Pro. No such a blue dialog ever came up.
Helped a friend of mine install it on her computer, which came with Windows 8 Pro and which had been upgraded to Windows 10 Pro. (She had it done by a tech at one of the Microsoft stores in our area.) No such a blue dialog ever came up.
No doubt about the blue dialog being specific to countries inside the European community. I keep receiving mails from different internet sites about changes of privacy rules and asking to update preferences.
If I may get slightly 'off topic', I'd like to mention that it may be prudent to keep enough free space on your system disk before the Windows update. I had done that cleaning before, allowing about 40 GB free instead of hardly 20. After the update, the free space went down to 16 GB! (The Windows.old folder only accounted for 6 or 7 GB) After creating another Acronis clone, I attempted the Ccleaner solution found on the web. That required several hours, but I am back to 32 GB now.
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Post by Sepiana on May 19, 2018 11:35:27 GMT
If I may get slightly 'off topic', I'd like to mention that it may be prudent to keep enough free space on your system disk before the Windows update. I had done that cleaning before, allowing about 40 GB free instead of hardly 20. After the update, the free space went down to 16 GB! (The Windows.old folder only accounted for 6 or 7 GB) Michel, glad you mentioned it. This is the kind of information our Windows users will undoubedly benefit from. Thanks for your sage advice!
I didn't think about cleaning/optimizing the system disk before installing this update. However, after reading your post, I went ahead and cleaned/optimized it. It definitely needed it; this is a huge update. I will make sure to follow your advice for the next update.
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Post by Sepiana on May 20, 2018 15:41:03 GMT
I have gone through TWO installations of this Windows update. This has been my experience.
Installed it on my computer, which came with Windows 10 Pro. No such a blue dialog ever came up.
Helped a friend of mine install it on her computer, which came with Windows 8 Pro and which had been upgraded to Windows 10 Pro. (She had it done by a tech at one of the Microsoft stores in our area.) No such a blue dialog ever came up.
No doubt about the blue dialog being specific to countries inside the European community. I keep receiving mails from different internet sites about changes of privacy rules and asking to update preferences. Michel,
I have NO doubt about it either. I did an informal survey among several friends of mine (here in the USA) who went through this Windows 10 update. Not one of them had the blue dialog come up.
I also asked about their Windows 10 installation (coming with the computer vs upgraded from an earlier version). Some were in the "built-in" category; others in the "upgraded" category. The blue dialog never appeared. This seems to confirm that this issue has no bearing on the blue dialog. I myself have NO doubt about it.
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