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Post by Lillias on Feb 16, 2023 12:50:22 GMT
Don’t know why but last night my PSE 2020 started crashing on my laptop. I have done all the problem solving that I know such as... Opening as Admin, resetting Preferences , manually deleting Adobe Photoshop Elements 18 Prefs.psp, rebooting PC all to no avail. As regards deleting the Prefs.psp file that did NOT regenerate again as I believe it is supposed to. However I have this version on my desktop so was able to obtain a copy of the Prefs file and paste it in. But that hasn't helped either. I have the original disc from which I installed this version of PSE...Soooo my question is, do I have to deactivate PSE first before uninstalling or can I just use the disc and hopefully overwrite the installation?
Any help would be appreciated. |
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Chris
Established Forum Member
Posts: 435
Open to constructive criticism of photos: Yes
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Post by Chris on Feb 16, 2023 13:12:10 GMT
I hope you can solve this problem quickly. It can be so frustrating when these things happen. I also have PSE 2020. Probably you do not need to sign out before unintalling and reinstalling on the same computer. But to be safe go to help/sign out. Then uninstall and reinstall and sign in with your Adobe ID. Then go to help/check for updates. I hope this helps. Please let us know how you get on.
Kind regards
Chris
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Post by michelb on Feb 16, 2023 13:30:10 GMT
My understanding is that you don't need to deactivate when uninstalling and reinstalling on the same computer. The Adobe activation server will recognize the identification of your computer hardware. I think that most users do deactivate as a safety measure. Do you get any error message?
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Post by Lillias on Feb 16, 2023 14:11:10 GMT
Thank you both for your responses and help. michelb - no I don't get any error messages all I get is a Crash Report box (see screen shot) which I haven't sent. I have to go out tonight so I may not get to this till tomorrow but I will report back eventually with my results.  |
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Post by Lillias on Feb 17, 2023 14:34:41 GMT
I am glad to report that I am back in action with my PSE 2020 version. I followed the sign out route then uninstalled and reinstalled and was prompted to update which I did.
In as far as I have tested it out everything appears to be working as it should. Time will tell. I will need to add back in some of the Actions I use but my brushes are all there and so is the plugins I had. So you could say I am a happy bunny.
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