Problems adding value to crop dimensions box

shalebing
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Posts: 1

Problems adding value to crop dimensions box Sept 6, 2023 14:49:53 GMT

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Post by shalebing on Sept 6, 2023 14:49:53 GMT

I have been using Elements 9 for a number of years with no issues but the past few days I am getting an unusual but really annoying problem. When I want to resize a photo I always use the width and height boxes at the top and the crop tool from the left hand toolbar. Whenever I type in a value in the width box (e.g. 1200 pixels) Photoshop immediately changes it to 0.333cms and throws up the error notification you can see in my attached screenshot. I have been happily using this method of resizing for years without this aggro! Anyone got any ideas please?
*EDIT - sorry, only just noticed that the screenshot I attached is displayed a lot smaller than the image I posted and it is almost impossible to read the error message. It states "A value between 0.335cm and 1058.333cm is required. Closest value inserted."

[img src="i.ibb.co/4VNpy7Q/Image234.jpg" src="" alt=""]

Last Edit: Sept 6, 2023 14:56:02 GMT by shalebing

pontiac1940
CE Members

Posts: 6,350
Open to constructive criticism of photos: Yes

Problems adding value to crop dimensions box Sept 6, 2023 15:02:42 GMT

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Post by pontiac1940 on Sept 6, 2023 15:02:42 GMT

Sept 6, 2023 14:49:53 GMT shalebing said:

It states "A value between 0.335cm and 1058.333cm is required. Closest value inserted."

I can't help you as I also get this error message and currently using PSE 2023. It has been an intermittent problem for a few years with assorted versions of PSE.

Sony A7IV and A7III full-frame mirrorless bodies, Sony FE 200-600mm f/5.6-6.3 G OSS lens, FE 24mm F1.4 GM lens, Sony FE 24-105mm f/4 G OSS, Minolta 100 macro.
Currently using PSE 2023. Also used 2021, 2018, and had PSE 11, 10, 8, 6 and 3; PS LE and full PS.

Sepiana
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Posts: 19,825
Open to constructive criticism of photos: Yes

Problems adding value to crop dimensions box Sept 6, 2023 16:29:45 GMT

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Post by Sepiana on Sept 6, 2023 16:29:45 GMT

Sept 6, 2023 14:49:53 GMT shalebing said:

I have been using Elements 9 for a number of years with no issues but the past few days I am getting an unusual but really annoying problem. When I want to resize a photo I always use the width and height boxes at the top and the crop tool from the left hand toolbar. Whenever I type in a value in the width box (e.g. 1200 pixels) Photoshop immediately changes it to 0.333cms and throws up the error notification

Hi shalebing, welcome to PSE&M!

When a tool develops an abnormal behavior, Adobe recommends resetting it. Let's try resetting the Crop tool.

1. Click on the tiny downside arrow to the left of "Aspect Ratio" in the Crop tool bar.
2. Select "Reset Tool" from the drop-down menu.
3. Try the Crop tool again. See if the problem is gone.

Last Edit: Sept 6, 2023 16:30:26 GMT by Sepiana

Sepiana

Photoshop Elements 7, Photoshop Elements 10 through 2025
Photoshop 2025, Photoshop Beta 26.1, & Lightroom Classic 2025
Windows 10 Pro & Windows 11 Pro

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Problems adding value to crop dimensions box

Post by shalebing on Sept 6, 2023 14:49:53 GMT

Post by pontiac1940 on Sept 6, 2023 15:02:42 GMT

Post by Sepiana on Sept 6, 2023 16:29:45 GMT