schaf
Junior Forum Member
Posts: 52 
Open to constructive criticism of photos: Yes
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Post by schaf on Oct 4, 2015 7:11:11 GMT
I have had a computer crash and had to uninstall and reload windows 10.
Now how do I stand to reload photoshop elements 13. How do I deregister the orginal registration or does it not matter, and just go ahead with new install.
Regards
Schaf
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Post by Sepiana on Oct 4, 2015 7:32:39 GMT
In Elements 13 you are supposed to sign out (which equals deactivate) before uninstalling this program -- Help>Sign Out [Your Adobe ID]. This is really important if you have already installed Elements on two computers and want to install it on a third computer. Adobe has a two-computer limit on installations. If you had Elements 13 installed ONLY on one computer, the one which crashed, then, there is nothing to worry about. Go ahead and install Elements 13.
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ken1
Junior Forum Member
Posts: 83
Open to constructive criticism of photos: Yes
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Post by ken1 on Oct 4, 2015 11:01:53 GMT
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Post by Sepiana on Oct 4, 2015 18:22:36 GMT
schaf,
I may be wrong (and, if I am, someone please correct me) but I don't think you will have any problems reinstalling Elements 13. The crucial variable here is . . . on how many computers did you have Elements 13 installed before the crash? If you had it installed only on ONE computer, the computer that crashed, then installing Elements back on this computer would not make you go over the two-computer installation limit. You can uninstall and reinstall Elements on the same machine without signing out (deactivating it) first. Even if the crash required you to get a whole new HD drive, you should still be OK. However, a problem will arise if you had Elements 13 installed on TWO computers (including the one which crashed) and you had to get a new HD drive. Now Adobe is going to see the computer that crashed as a new computer, a third one.
This sign-in (activate)/sign-out (deactivate) process is a change from earlier versions of Elements. Adobe has always had this two-computer installation limit policy but they couldn't really reinforce it. Now, when you install Elements, information is collected about the computer you are installing this program on and is sent to Adobe. This information will enable Adobe to prevent you from going over the two-computer installation limit. Why so? Because your installation of Elements is physically tied to the computer Adobe knows about. Now they can tell if you are going over the installation limit. And, when you do so, you will receive a warning from Adobe as you try to install Elements -- "Activation limit reached" or "Sign-in failed" error.
You can read about this issue in this Adobe document.
helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html
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Post by Major Major on Oct 4, 2015 19:26:35 GMT
There is also the possibility that re-installing Windows 10 wiped out the marker that indicated that PSE 13 had been installed.
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schaf
Junior Forum Member
Posts: 52
Open to constructive criticism of photos: Yes
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Post by schaf on Oct 5, 2015 19:14:35 GMT
Thanks friends for your replies. Reloaded PSE 13 with no problems.
Although do not know if it is my first or second allowance. Will find out if I try to load again to another machine.
Thanks
Schaf
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Post by Sepiana on Oct 5, 2015 20:12:54 GMT
schaf, you are most welcome! Glad to hear you had no problems. I didn't expect you were going to have any but, then, one never knows for sure.
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