Bayla
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Posts: 555
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Post by Bayla on Oct 11, 2015 22:41:02 GMT
I notice that if you purchased PSE13 around the time that a new version of the software was announced then you may be eligible for a free upgrade. My question is how close to the time does it have to be? I purchased PSE13 on September 1st and put it on my PC & registered it about a week later. Is that close enough to the PSE14 announcement to qualify do you think>
Bayla
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Post by Sepiana on Oct 12, 2015 0:28:44 GMT
If Adobe has not changed its policy, I believe it is about 30 days. According to the document below, Adobe recommends you should contact them to find out if your purchase falls in the eligibility period.
Do I qualify for a free upgrade?
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Bayla
Established Forum Member
Posts: 555
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Post by Bayla on Oct 12, 2015 1:28:11 GMT
Thanks Sepiana. Must be having a very senior moment or else I should be in bed....I followed your link and then clicked on Apply for Upgrade and then had to click on a 'Contact us' link which lead me to this:  But I'm not sure which of the blue headings I should choose - none of them lead to anything to do with a complimentary upgrade as far as I can tell! Bayla |
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Post by Sepiana on Oct 12, 2015 1:47:52 GMT
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Bayla
Established Forum Member
Posts: 555
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Post by Bayla on Oct 12, 2015 13:05:17 GMT
Sepiana, Thanks. Seems to have worked. Will receive serial numbers and dl links for PSE14 in about 10 days. Thanks for your help  Bayla |
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Post by Sepiana on Oct 12, 2015 16:00:56 GMT
Bayla, you are most welcome! Glad to help.
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Bayla
Established Forum Member
Posts: 555
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Post by Bayla on Oct 20, 2015 22:30:07 GMT
As I mentioned on the other thread, I now have my free upgrade to PSE14 installed. Looking forward to getting to grips with it.
Bayla
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