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Post by BuckSkin on Oct 26, 2016 22:19:43 GMT
I have no idea why this happened.
Yesterday, I installed our new Elements 12 on the second computer and had to sign in to our Adobe account and license it.
I never thought, nor even ever imagined, that this would have any effect on our Elements 7 that had been running flawlessly for ages.
Then today, my wife let me know that "something is wrong with Elements"; we both very much prefer Elements 7 and so far have only ever used E12 for the things that E7 cannot do.
There was a pop-up notice that said something to the effect of "license for this product has expired; you must uninstall the program and reinstall to continue"
When I X-ed away the notice, the Elements 7 screen went away and no trick I tried would open either the organizer or the editor.
I finally gave up trying, unplugged the internet connection, then uninstalled and reinstalled Elements 7.
Now I am faced with hours of reinstalling all of our many plugins.
If I ever see another sign-in notice from Adobe, I am going to ignore it.
Has anyone else ever had this to happen ?
Do you guys think it happened as a result of me licensing E12 ?
Thanks for reading.
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Post by Andy on Oct 26, 2016 22:38:45 GMT
Adobe has always allowed users to run multiple versions of PSE on a single machine, as long as they are licensed (many of our forum members have multiple versions). I'm not sure if the installation of PSE15 somehow interfered with the licensing of PSE7. Now that you have reinstalled PSE7, have you made sure it is licensed and registered with Adobe?
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Post by BuckSkin on Oct 27, 2016 2:44:42 GMT
Our E7 was licensed for ages prior to this annoying set-back and I had to type in the serial number to proceed with the re-installation.
I sure had better things planned for tonight, other than re-installing all of the plug-ins that un-installing caused us to lose.
Maybe it was just a glitch on Adobe's part; E7 and E12 so far are both still working on my computer.
So far, after getting E7 re-installed, she has been photo-shopping away over there; it must still be working, else I would immediately hear about it.
I also read somewhere of several complaining of various installed programs going haywire after the latest Windows Updates, so that may be the culprit.
I have since went into all of our units and set them to "NEVER check for updates(not recommended)"; I don't need updates that derail my system.
Thanks for reading.
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Post by Andy on Oct 27, 2016 22:05:00 GMT
I also read somewhere of several complaining of various installed programs going haywire after the latest Windows Updates, so that may be the culprit. I have since went into all of our units and set them to "NEVER check for updates(not recommended)"; I don't need updates that derail my system. I highly advise against this. This will shutoff all security patches that Microsoft provides and leaves your computer vulnerable to malware. Updates have been known to cause issues, but a malware infection is much worse.
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Post by Sepiana on Oct 28, 2016 3:17:08 GMT
I totally agree with Andy. Turning off the Microsoft Automatic Updates is not a good idea. Even more so because the problem you describe seems to be caused by a corrupted (damaged) license file. Adobe has created a patch to fix this issue.
Adobe Licensing Repair Tool
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Post by BuckSkin on Oct 28, 2016 6:46:46 GMT
Sepiana to the rescue again.
I downloaded the license repair tool.
The way I read it, you wait until the event occurs then run the file.
I wonder if I had of had this tool on hand and used it when we first saw the "license expired" notice if it would have fixed things such that I would not have had to re-install everything.
The way things happened, we lost our catalog and everything.
That first paragraph reads exactly the same as the pop-up notice we had on our screen.
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