Storm
Junior Forum Member
Posts: 105 
Open to constructive criticism of photos: Yes
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Post by Storm on Jan 9, 2017 20:50:15 GMT
Hi could somebody please give me the numbers for latest version of Impression 1 and for Topaz Texture Effects. I am having trouble with both of these. I checked the latest on Topaz as told to do when needing help; Impression #1 I have V 2.0.4 Updated Aug 24 2016. Texture Effects I have V 2..1.0 Updated Oct 28 2016. Thank you. Storm
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Post by Sepiana on Jan 9, 2017 21:03:55 GMT
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Post by Sydney on Jan 9, 2017 21:09:03 GMT
What kind of trouble are you having with the products Storm?
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Storm
Junior Forum Member
Posts: 105
Open to constructive criticism of photos: Yes
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Post by Storm on Jan 10, 2017 4:39:23 GMT
Sepiana I have double checked my versions again and every one is correct except for Texture Effects. It should be V 2.1.0 but when I bring up my Texture Effects it shows at the top left side V1.1.1. How do I get that update now ,it came out Oct 28/2016?
Simone the problem was with Impression 2. When I hit Filter the list shows Impression #1 which I have , but it also shows Impression #2 which I do not have . I by mistake hit yes for Impression #2 then I could not close the program. I had to Force close Impressions #2 & for some reason Texture Effects had to be force closed as well. Thank you both for your help. Storm
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Post by Sepiana on Jan 10, 2017 4:55:57 GMT
Sepiana I have double checked my versions again and every one is correct except for Texture Effects. It should be V 2.1.0 but when I bring up my Texture Effects it shows at the top left side V1.1.1. How do I get that update now ,it came out Oct 28/2016? Storm, use the link I posted earlier and click on the green button to download the new version of Texture Effects. |
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Jan 10, 2017 13:05:19 GMT
How do I get that update now ,it came out Oct 28/2016?
Hi Storm,
To download the new version of Topaz Effects, as Sepiana said, use her link, but remember that you need to sign into your Topaz account first in order to be able to download the latest version for this product.
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Post by Sepiana on Jan 10, 2017 16:18:10 GMT
Hi Storm, To download the new version of Topaz Effects, as Sepiana said, use her link, but remember that you need to sign into your Topaz account first in order to be able to download the latest version for this product. That was not my experience. I didn't need to sign into my Topaz account. I just clicked on the Download button and I was given the option to run or save the .exe file.
EDIT: Simone, I am having trouble with my Internet connection. By mistake I added the link below to your post. Sorry! Here is the link in the right post.
How do I upgrade my plugin to the latest version?
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Post by Tpgettys on Jan 10, 2017 16:45:17 GMT
I didn't need to sign into my Topaz account. That seems to be true, although it is helpful to login first. You will then see only the products you have purchased and your license keys should you need them. I have inadvertently downloaded a product I hadn't purchased and ended up wasting some time. |
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Post by Sepiana on Jan 10, 2017 17:43:10 GMT
When I hit Filter the list shows Impression #1 which I have , but it also shows Impression #2 which I do not have . I by mistake hit yes for Impression #2 then I could not close the program. I had to Force close Impressions #2 & for some reason Texture Effects had to be force closed as well.
Storm, I am going to jump in and address this issue.
I am not sure this will fix the problem but . . . you may want to uninstall the Impression plug-in via the Control Panel (Start>Control Panel> Programs>Uninstall a program> . . .). Then, make a fresh download and proceed with the installation. Anyway, if the problem persists and you need to submit a ticket to Topaz, there is a very good chance that Joe Fedric and Co. will begin the troubleshooting by suggesting you uninstall and reinstall this plug-in using a fresh download.
And, if you need to submit a ticket to Topaz, here is the link.
support.topazlabs.com/hc/en-us/requests/new?ticket_form_id=21987
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Storm
Junior Forum Member
Posts: 105
Open to constructive criticism of photos: Yes
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Post by Storm on Jan 11, 2017 0:33:04 GMT
Thank you Sepiana everything is working with Topaz now, but I will take your advice if it goes wrong again .
Going over to the PSE site with another Question.
Thanks Storm
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Post by Sepiana on Jan 11, 2017 0:35:12 GMT
Storm, great news! Glad to hear that.
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