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Post by tangomike on Apr 30, 2017 13:19:33 GMT
I've periodically run into this problem before and been able to work around it by force quitting PSE and launching it again. But this morning, it's happened multiple times and at the moment I can't use it. I'm locked out of the application completely. It matters not whether I try to open PSE 14 or a PSD file. I immediately get the first message about it not being a valid PDF document, even though I didn't try to open one, and when I click OK, the second message informs me that the PSD file cannot be opened because the editor can't open files in the format it's designed to create and edit. If anyone has a fix for this, for what it's worth, you will immediately become one of my personal heroes. Tosh  get a url for a picture |
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Post by tangomike on Apr 30, 2017 13:57:33 GMT
UPDATE: I regained use of PSE 14 by restarting my MacBook Pro (OS 10.11.5), which I should have tried before starting this thread. On the other hand, the reported issue has become worse over time, and I'm still interested in whether someone has discovered the source of the problem. Maybe installing PSE 15 would be a solution?
Tosh
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Post by Sepiana on Apr 30, 2017 15:10:15 GMT
Hi Tosh,
Disclaimer: I am not a Mac user. This is just to start the ball running. Hopefully a Mac user will come to the rescue.
It matters not whether I try to open PSE 14 or a PSD file. I immediately get the first message about it not being a valid PDF document, even though I didn't try to open one,
You may want to try the suggestion posted by 99ion (Post #4) in this thread on the Adobe Photoshop Elements forum. It worked for the OP.
forums.adobe.com/message/8518184?tstart=0#8518184
You may want to check this Adobe document. It addresses this issue when it happens in Photoshop but it may apply to Photoshop Elements as well.
helpx.adobe.com/photoshop/kb/error-filenamepsd-could-opened-occurs.html
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Post by PeteB on Apr 30, 2017 17:20:25 GMT
Have you tried repairing permissions on the Mac?
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Post by tangomike on Apr 30, 2017 21:10:43 GMT
As mentioned in an update to my original post, I managed to get PSE14 working again by restarting my MacBook Pro. Based on suggestions from Sepiana and PeteB, I've taken additional steps to run various maintenance scripts on the computer, including repair disk permissions, and I've looked at the thread and document links provided by Sepiana.
I haven't tried 99ion's suggestion in reply #4 because I successfully opened the editor after restarting the Mac. But in any event, that solution wouldn't have worked because any attempt to launch the editor or open a document of any kind with it immediately produced the error message. Force quitting the application was the only way to do anything further with the computer. The underlying reason(s) for both my issue and the one on the thread remain unknown.
Tosh
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Post by Sepiana on Apr 30, 2017 21:45:50 GMT
I haven't tried 99ion's suggestion in reply #4 because I successfully opened the editor after restarting the Mac. But in any event, that solution wouldn't have worked because any attempt to launch the editor or open a document of any kind with it immediately produced the error message.
Tosh,
I would recommend you give 99ion's suggestion a chance. His suggestion addresses the issue of Elements "misbehaving". It is the usual recommendation when Elements "misbehaves". You can successfully open the Editor but the problem is still there. According to the Help file . . .
I am trying to make sure I understand what is happening. Are you saying that, when you open the Editor, you cannot reset the Editor's Preferences file? You cannot go to Adobe Photoshop Elements Editor>Preferences> . . . and click on the "Reset Preferences on next launch" button? If this is what is happening, Adobe has provisions in place for this kind of situation. You can manually delete the Preferences file or you can use the three-key combo technique. You will find the instructions for Mac users in this Adobe document.
helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html
As a side note -- Elements has two separate Preferences file, one for the Organizer and one for the Editor. The procedures being discussed will affect only the Editor's Preferences file.
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Post by PeteB on Apr 30, 2017 23:20:50 GMT
Have you tried repairing permissions on the Mac? When I suggested repairing the permissions, I assumed you tried resetting Elements preferences. As Sepiana mentioned, when Elements misbehaves the first suggestion is to reset the preferences. On the Mac, when you launch PSE, select and hold the Option+Command+Shift keys. Then click Yes to the question to delete the Elements settings file. That’s it. Keep in mind, all your preferences will be reset to their defaults (brush size, performance settings, etc.). HTH |
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Post by tangomike on May 5, 2017 19:13:54 GMT
Sepiana. I just saw this today, sorry for the delay. Yes, as soon as PSE launched using any of the ways I know about doing that, the error message popped up and completely locked me out of the entire application. Everything froze up, no menu items were clickable, and the only one that worked was an OK to acknowledge the message, which instantly produced an identical one. After recovering use of it by restarting my MacBook Pro, I haven't tried anything else because I strongly believe in the old adage that if it ain't broke, don't fix it. I've bookmarked the help file you recommended and will refer to it if (and when?) this happens again. As always, thank you for following up. Tosh <abbr class="o-timestamp time" title="Apr 30, 2017 16:45:50 GMT -5" data-timestamp="1493588750000">
Apr 30, 2017 16:45:50 GMT -5</abbr> Sepiana said:I haven't tried 99ion's suggestion in reply #4 because I successfully opened the editor after restarting the Mac. But in any event, that solution wouldn't have worked because any attempt to launch the editor or open a document of any kind with it immediately produced the error message.
Tosh,
I would recommend you give 99ion's suggestion a chance. His suggestion addresses the issue of Elements "misbehaving". It is the usual recommendation when Elements "misbehaves". You can successfully open the Editor but the problem is still there. According to the Help file . . .
I am trying to make sure I understand what is happening. Are you saying that, when you open the Editor, you cannot reset the Editor's Preferences file? You cannot go to Adobe Photoshop Elements Editor>Preferences> . . . and click on the "Reset Preferences on next launch" button? If this is what is happening, Adobe has provisions in place for this kind of situation. You can manually delete the Preferences file or you can use the three-key combo technique. You will find the instructions for Mac users in this Adobe document.
helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html
As a side note -- Elements has two separate Preferences file, one for the Organizer and one for the Editor. The procedures being discussed will affect only the Editor's Preferences file.
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Post by tangomike on May 5, 2017 19:16:34 GMT
Have you tried repairing permissions on the Mac? When I suggested repairing the permissions, I assumed you tried resetting Elements preferences. As Sepiana mentioned, when Elements misbehaves the first suggestion is to reset the preferences. On the Mac, when you launch PSE, select and hold the Option+Command+Shift keys. Then click Yes to the question to delete the Elements settings file. That’s it. Keep in mind, all your preferences will be reset to their defaults (brush size, performance settings, etc.). HTH I've finally gotten the message, PeteB, thanks to you as well. Tosh |
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Post by Sepiana on May 5, 2017 19:47:45 GMT
Sepiana. I just saw this today, sorry for the delay. Yes, as soon as PSE launched using any of the ways I know about doing that, the error message popped up and completely locked me out of the entire application. Everything froze up, no menu items were clickable, and the only one that worked was an OK to acknowledge the message, which instantly produced an identical one. After recovering use of it by restarting my MacBook Pro, I haven't tried anything else because I strongly believe in the old adage that if it ain't broke, don't fix it. I've bookmarked the help file you recommended and will refer to it if (and when?) this happens again. As always, thank you for following up. Tosh
Tosh, no need to apologize.
It looks like Elements (Editor) is freezing/crashing at start-up and you cannot get to Edit> . . . to reset the Preferences file. In this case, the other alternatives to "fix" a corrupted Preferences file would be deleting this file manually or using the three-key combo suggested by Pete.
BTW, there is nothing to be afraid of. Deleting the Preferences file is the usual recommendation when Elements "misbehaves". You will see it recommended again and again -- in the Help file, on this forum, on the Adobe forums, in Barbara Brundage's The Missing Manual, etc. When you delete this file, Elements will automatically generate a replacement file. The only downside is that the replacement file will have the settings back to the default. This means that you will have to redo any changes you made. For example, if you have rearranged the panels, you will have to do it again because they will be back to their original (default) positions.
If you are worried about deleting the Preferences file, give Pete's suggestion a chance -- repair permissions. I am not a Mac user but I have seen this fix many problems with Elements on a Mac.
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