Bayla
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Posts: 555
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Post by Bayla on Jul 31, 2017 16:51:05 GMT
Last year after a HD failure I lost all my fonts and have been spending some considerable time trying to find out which fonts went missing and getting them back. Sometimes the only way is by opening an old psd file and seeing which fonts are missing, usually indicated by a yellow exclamation mark in the Text layer. Then I find the font online, install it and update the file. However a couple of times after I have done that I get the following message when i try to save and close the file:  Not sure what this means and what i should be doing! Can anyone point me in the right direction? Bayla |
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Post by Sepiana on Jul 31, 2017 17:46:44 GMT
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Bayla
Established Forum Member
Posts: 555
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Post by Bayla on Jul 31, 2017 18:59:14 GMT
That didn't work. The read only box wasn't checked so there was nothing to uncheck!
Any other suggestions?
Bayla
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Post by Sepiana on Jul 31, 2017 20:42:02 GMT
I am out of my league here; I have never had this problem. The only thing I can suggest is to take a look at ALL the permissions under the "Allow" tab and the "Deny" tab. Make sure everything is set in a way that won't block access to a file. Also, go beyond the individual file level; take a look at both the folder and the HD Properties.
If no one else here comes up with a solution, I would recommend you take the ball to the Microsoft field, i.e., post on the Microsoft Community forums.
EDIT:
I have just thought of something. You said: "I get the following message when i try to save and close the file". Have you tried doing Save As and renaming the file? Give it a try!
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Post by Major Major on Jul 31, 2017 21:29:24 GMT
I think it just one of those weird one-offs where the computer thinks something is locked but it really isn't. If you can't do a save as, I think you're stuck. I can't think of any other way to get it on your hard drive.
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Post by ritage on Jul 31, 2017 23:55:53 GMT
Bayla,
if you do this only to find fonts, I would recommend not to work on the originals, but to duplicate the file first, close it, save the duplicate then work on it.
For the file described above, I would try the following: go to the History palette and click on the top layer which says 'open', then click on the x to close the file. when it asks if you want to save changes, say No. It may then close in the state you opened it, but that should not interfere with the font you have installed. Of course that may not work, but I think it's worth a try.
Rita
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Bayla
Established Forum Member
Posts: 555
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Post by Bayla on Aug 1, 2017 18:58:20 GMT
Thanks everyone. Rita - Closing it and selecting don't save works. Sepiana & MM - Save as & renaming also works. I am convinced that this has something to do with Windows 10. Sometimes I wish I'd just stuck with XP  Bayla |
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Post by Sepiana on Aug 1, 2017 19:32:18 GMT
Bayla, glad to hear you have at least two workarounds and both work.
I am not sure this problem has to do with Windows 10. Reports about it have been made going back to the days of Windows XP. Furthermore, Mac users have also reported it. The suggestions posted on the Adobe forums point to Permissions as the root of the problem.
It may be a good idea to contact Microsoft Support. They will be better qualified to help you adjust your Permissions settings.
support.microsoft.com/en-us/products/windows?os=windows-10
Do you have a Microsoft store where you live? You could just contact them.
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