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Post by Paul Whiting on Nov 17, 2017 18:59:10 GMT
Sepiana, Well, my joy was short-lived. I'm getting that error message again. Interestingly, the first thing I noticed upon powering up this am, was that about half the icons on my desktop had the Firefox logo on them. Also, I could open with Organizer... but getting from Organizer to Editor didnd't work. And - I've been running the MalwareBytes free version the past couple of years and about a month ago I was updating it - but it upgraded to the paid version for a 30 day period. Today my 30 days ran out and it downgraded to the free version. I don't know if any of those other issues are related to PSE9, but they all happened the same day. Grump, grump.  Paul |
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Post by Sepiana on Nov 17, 2017 22:59:00 GMT
Sepiana, I'm getting that error message again . . . Also, I could open with Organizer... but getting from Organizer to Editor didnd't work. Paul,
I have to admit that I am baffled; I am running out of troubleshooting options. The only troubleshooting I can think of at this point is to go back and . . .
- Uninstall PSE 9. It may be a good idea to use a third-party utility to make sure there are no residual files left. You could use Revo Uninstaller. - Reinstall PSE 9. Make sure your antivirus program is turned off during the installation process. - If you are installing PSE 9 logged on to your Standard User account, run the .exe file as administrator (by right-clicking on it and selecting "Run as administrator"). - Run PSE 9 in Compatibility mode with Windows 10. support.microsoft.com/en-in/help/15078/windows-make-older-programs-compatible
As to the problem you are having going from the Organizer to the Editor, try creating a shortcut to access the Editor directly. See what happens.
Navigate the path below. Right-click on the Editor's .exe file and select "Send to Desktop (create shortcut)".
C:\Program Files (x86)\Adobe\Photoshop Elements 9.0\PhotoshopElementsEditor.exe
If the error message keeps coming back and no one else can come up with a solution, I strongly recommend you post on either one of the Adobe forums below. I believe they are better qualified to deal with this issue. They have the resources to tackle it -- remote access to your computer, interpretation of your Event Log, etc.
forums.adobe.com/community/photoshop_elements
feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_elements
Hope this helps! Let us know what happens!
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Post by Paul Whiting on Nov 18, 2017 18:31:06 GMT
Sepialna,
Thanks for your excellent list of ways to lick this beast... it may take me a while to get at all of them, company coming soon for Thanksgiving week! Plus my Firefox decided not to open and had to reinstall a new version that I'm getting used to.
I shall return!
Paul
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Post by Sepiana on Nov 19, 2017 4:10:37 GMT
Paul,
You are most welcome! You made me laugh with your remark about "list of ways to lick this beast". I sincerely hope this beast gets licked and the annoying error message goes away. Keeping my fingers crossed (and also my toes for good measure). 
BTW, here is a more extensive list of suggestions by Adobe. You may want to check it.
Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows
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