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Post by hmca on May 8, 2018 12:45:25 GMT
Wanted to let members know that I received this warning this morning. I checked with Apple and it was false. They said Apple does not send out these warnings:
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Post by whippet on May 8, 2018 14:41:26 GMT
Thank goodness I have not got Mac.
Just proves that you can never be too careful.
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Post by fotofrank on May 8, 2018 14:47:19 GMT
I have a Mac, and I have never seen that message.
I just keep my MAC Security Patches updated.
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Post by Peterj on May 8, 2018 15:44:49 GMT
Wanted to let members know that I received this warning this morning. I checked with Apple and it was false. They said Apple does not send out these warnings: It's always good to check the source for these phishing emails - good for you! I suggest running Malwarbytes since the received message was caused by something. More than likely Malwarbytes will find an entry or 2 on your system and classify them as a pup (potentially unwanted program).
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Post by Major Major on May 8, 2018 15:58:20 GMT
Peter -
If I understand Helen correctly, that was not an email (doesn't look like one anyway), but a message she got while trying to access this forum. Different animal.
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Post by hmca on May 8, 2018 16:41:50 GMT
Yes, Craig is correct. Sorry I wasn't clear. It happened when I clicked on a picture that had been posted on our forum.
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Post by Peterj on May 8, 2018 17:59:04 GMT
Peter - If I understand Helen correctly, that was not an email (doesn't look like one anyway), but a message she got while trying to access this forum. Different animal. Regardless of the looks and source, something actually triggered the message and just to be certain that something isn't on the computer, nor put something on it I strongly suggest a scan.
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Post by Bailey on May 9, 2018 0:20:09 GMT
Yes, Craig is correct. Sorry I wasn't clear. It happened when I clicked on a picture that had been posted on our forum. The alert itself is false, but a threat of some kind is probably real. The popup alert was probably triggered by something on the hosting website of the image you clicked. At this stage, it's unlikely that any "nasty" has been downloaded onto your Mac, but a precautionary scan to ease any concerns might be wise. However, if you click the scan button, then obviously the form would then do it's dirty work on your Mac. This form is a bit like unsolicited emails with attachments and links that contain viruses. At least on a Windows PC, the attachments and links are essentially harmless until an unwary user actually clicks on them and opens them. It is then that any viruses or other nasties in the attachment or links are potentially released onto your computer.
Thank goodness I have not got Mac. Just proves that you can never be too careful. These sorts of things can happen on Windows PC as well. If you ever go looking for free music, or free anything, downloads you are more vulnerable to have popups appear all of sudden saying your computer is now infected and you need to click this button or link immediately to remove the infection. ** Never do that **. Also the free download might have some nasty virus or trojan horse piggy backing on the back of the download file. So before actually opening ANY downloaded file, I always right-click it and select "Scan for viruses". This will use your default anti-virus application to scan the downloaded file prior to opening/executing it.
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Post by Andy on May 9, 2018 0:28:57 GMT
It happened when I clicked on a picture that had been posted on our forum. Helen - Please PM me the image in question so I can have a look.
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Post by Bailey on May 9, 2018 0:49:53 GMT
Helen - Please PM me the image in question so I can have a look. Andy - you are probably already aware, but in case you are not, if you find nothing unusual with the image itself, maybe have a look at the url the image came from as well. It might give you a clue as to whether some other "nasty" server side script is being called in addition to the image being displayed.
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Post by hmca on May 9, 2018 0:50:59 GMT
Peterj and Bailey. I appreciate your concern. I have been out and just returned home. I will probably contact Apple Support tomorrow, before I do anything further. Apple Support provides immediate feedback and I have great trust in them.
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Post by hmca on May 9, 2018 1:29:46 GMT
I decided to call them now. First they did a visual search and had me remove my cache folder and cookies folder also VCR Player and a few other applications (microsoft silverlight and I forget what else). However, being I do download free things from various sites to use with photoshop....fonts, images, brushes, png files etc. they thought it would be a good idea to run Malwarebytes as Peterj suggested. They stayed on the line with me while I ran the scan which found one file that contained a number of folders. He then suggested I run the scan one more time which I did and everything is clean. Hope I have not alarmed anyone and that this information might be helppful to someone else in the future.
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Post by Andy on May 9, 2018 1:42:51 GMT
I'm glad they were able to help you Helen.
I'm not sure what VCR Player is, but if you (or they) meant VLC Player, that is a reputable media player for both Mac and PC and shouldn't be a problem.
Since we can't host images on this forum, any image posted takes you to the hosting site. If that hosting site is compromised by malware or is a disreputable site, then you can have problems. Hopefully, you avoided big trouble by not clicking the malware disguised as an Apple virus scan. That would likely have infected your system with something bad. Since you didn't do that, you are probably ok.
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Post by hmca on May 9, 2018 1:45:53 GMT
Yes, I did mean VLC player and it was actually an Apple Support person who had recommended it to me originally so I certainly don't think that was the problem but being he said to remove it I did.
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Post by whippet on May 9, 2018 19:00:47 GMT
Thank goodness I have not got Mac. Just proves that you can never be too careful. These sorts of things can happen on Windows PC as well. If you ever go looking for free music, or free anything, downloads you are more vulnerable to have popups appear all of sudden saying your computer is now infected and you need to click this button or link immediately to remove the infection. ** Never do that **. Also the free download might have some nasty virus or trojan horse piggy backing on the back of the download file. So before actually opening ANY downloaded file, I always right-click it and select "Scan for viruses". This will use your default anti-virus application to scan the downloaded file prior to opening/executing it. I never open any downloaded file before I have had Malwarebytes on it. I have always been very security conscious re my pc. That has spilled over into real life too. Signs of the times, I am afraid.
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