HappyScot
Junior Forum Member
Posts: 111 
Open to constructive criticism of photos: Yes
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Post by HappyScot on Sept 27, 2018 2:44:17 GMT
I am still having problems with PE and Organizer. Have there been any upgrades to either of those in the 2018 version since it was released? I am thinking when I have more time to uninstall the lot and reinstall either from my disk or from the website.
If there have been updates to it possibly the website download would be more up to date??
I have been running the ‘check for updates ‘ but it has been running now for over 12 hours so it looks as though that is not working either!! Possibly a clean install may help??
The Adobe forum response has been hopeless. Is all their technical support going through that or is there another way to get help??
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Post by michelb on Sept 27, 2018 8:51:10 GMT
The only update has been for the ACR version for raw conversion. The download version is not more up to date, but it happens that your installed version is not correct and that uninstalling, downloading and reinstalling solves a number of issues. You don't need to sign out then sign in to keep your license on the same computer.
Could you give the link to your question in the Adobe user to user forum (https://forums.adobe.com/community/photoshop_elements/content)? The technical support comes sometimes, but to be sure to reach Adobe directly, there is the feedback forum =
I'll have a look at your recent posts, but I will be very busy the next days, be patient...
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HappyScot
Junior Forum Member
Posts: 111
Open to constructive criticism of photos: Yes
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Post by HappyScot on Sept 27, 2018 11:08:53 GMT
Thanks Michel. I do not feel confident about changing the registry which seems to be the only option. I will just live with the problem until hopefully a new windows update fixes it. The one thing I cannot understand is why it all worked perfectly on my old computer, also running win10 (and all uptodate with updates). It is a mystery. I need to get back to do some real work after spending all this time and effort on this problem. Thanks for your help. forums.adobe.com/thread/2539052 |
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Post by michelb on Sept 27, 2018 11:46:51 GMT
Thanks Michel. I do not feel confident about changing the registry which seems to be the only option. I will just live with the problem until hopefully a new windows update fixes it. The one thing I cannot understand is why it all worked perfectly on my old computer, also running win10 (and all uptodate with updates). It is a mystery. I need to get back to do some real work after spending all this time and effort on this problem. Thanks for your help. forums.adobe.com/thread/2539052Yes, I thought it was that post. What I can say is that it's unlikely that the this issue is the RAM problem: the system info you have posted shows the available RAM correctly.
On the other hand, I can say that the two people of the Adobe staff who answered are very knowledgeable and helpful. There is something unusual in what is happening to you and only Adobe Staff can really troubleshoot the installation problems.
About editing the registry: Thousands of users have been hit by the Microsoft bug. Hundreds of posts have followed since end of May, with thousands of forum hits. I have myself posted perhaps fifty advice pieces about that registry edit. Now statistically, we are sure the registry does work. We know that (as expected) a percentage of users have not edited correctly. There is not a single testimony of any catastrophe arising from those incorrect edits: they do no good, no harm. So the sacrosanct rule to keep away from the devilish registry is doing a great disservice to thousands of users.
Calling this a 'hack' is ridiculous. What you do is that you are supplying additional information for a given software used by a given user. Only that software version is concerned for you.
The issue has also hit Photoshop, and the solution has been an update of Photoshop CC. Don't expect anything from Microsoft in my opinion. My firm belief is that the next PSE will use the same solution as Photoshop. Also note that the bug has many symptoms and error messages, but it did not hit all PSE users (14,15 and 2018).
As a side note, Adobe just issued an ACR 10.3 update a couple of hours ago for PSE2018.
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HappyScot
Junior Forum Member
Posts: 111
Open to constructive criticism of photos: Yes
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Post by HappyScot on Sept 27, 2018 15:02:24 GMT
Thanks Michel. I just need to 'put on my big girl pants' and attack the registry. Perhaps tomorrow...……..I will let you know what happens.
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HappyScot
Junior Forum Member
Posts: 111
Open to constructive criticism of photos: Yes
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Post by HappyScot on Sept 28, 2018 10:55:22 GMT
Hi Michel. I did the registry change this morning and it has made no difference. Restarted my PC and still the same. Both the Organizer and PE leave a task in the Background Processes and will not restart until I kill it.
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Post by michelb on Sept 29, 2018 6:31:18 GMT
Hi Michel. I did the registry change this morning and it has made no difference. Restarted my PC and still the same. Both the Organizer and PE leave a task in the Background Processes and will not restart until I kill it. As I said in the other forum, the copy of your System Information values does not show that you are having too little available RAM for Elements. So, you have another issue. What is difficult in this case will be for the Elements team to first reproduce the issue. - We do find a few similar complaints. - There is no clear pattern in the conditions of the issue
- The taskbar shows a very small residual memory used without apparent processer use. - Similar symptoms appeared in older Element versions, but new versions have been changed, so now, a single Organizer process is shown instead of different ones which were easier to troubleshoot (services...) - No crash reports, probably no useable logs...
What would help is for users with that issue to report: - their OS version and System Info and hardware specs as has you have done - check if any of the background tasks may be the culprit in the organizer. Maybe test on a new catalog with any such feature disabled and preferences being reset.
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HappyScot
Junior Forum Member
Posts: 111
Open to constructive criticism of photos: Yes
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Post by HappyScot on Sept 29, 2018 9:24:04 GMT
Michel. What I will try today is the video editor and see if the problem is there as well. The fact that it happens with PHotoshop editor as well as the Organizer leads me to think it has nothing to do with the catalogue. No doubt the video editor will leave a task running in background as well.
When I am using the editor or Organizer there are no related background tasks, only active tasks. It is only when I hit exit that the background task pops up.
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Post by michelb on Sept 29, 2018 9:37:37 GMT
Michel. What I will try today is the video editor and see if the problem is there as well. The fact that it happens with PHotoshop editor as well as the Organizer leads me to think it has nothing to do with the catalogue. No doubt the video editor will leave a task running in background as well. When I am using the editor or Organizer there are no related background tasks, only active tasks. It is only when I hit exit that the background task pops up. I have posted the issue in the feedbak forum. The Elements team is certainly aware of it, but the feedback forum may give it more priority.
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HappyScot
Junior Forum Member
Posts: 111
Open to constructive criticism of photos: Yes
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Post by HappyScot on Sept 29, 2018 10:37:27 GMT
Stranger and stranger. Tried the video editor today - it doesn't happen with that. Exits cleanly every time. So only affecting Organizer and Photoshop Editor.
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