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Post by pontiac1940 on Feb 4, 2021 4:43:07 GMT
An update notice popped up when I opened PSE 2021 this morning and I selected the "Update on close" which it did. This evening, it has frozen three times and this crash report appeared. Submitted report. All three crashes were when using the crop tool. Not experienced any freezes with PSE 2021 prior to the update. Suggestions welcome. Thanks.  |
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Fauxtoto
Established Forum Member
Quebec, Canada
Posts: 430
Open to constructive criticism of photos: Yes
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Post by Fauxtoto on Feb 4, 2021 19:41:44 GMT
PSE 2021 updated itself last night on exit, with my permission. It took about 10 minutes. The update seems successful. I did a few tries with the crop tool after the update. No problems occured.
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Post by pontiac1940 on Feb 4, 2021 20:00:06 GMT
I use the crop tool a lot for resizing for FB, so will keep trying. Maybe it will never happen again! Crashed three times last night, but perhaps I should have shut down and restarted last night after the crashes.
Clive
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Post by Sepiana on Feb 4, 2021 20:42:14 GMT
An update notice popped up when I opened PSE 2021 this morning and I selected the "Update on close" which it did. This evening, it has frozen three times and this crash report appeared. Submitted report. All three crashes were when using the crop tool. Not experienced any freezes with PSE 2021 prior to the update. Suggestions welcome. Thanks. Clive, I installed this update on two copies of PSE 2021 (both computers running Windows 10 Pro). I have been testing both copies -- no freezing, no crashing. I specifically tested the Crop tool. No problem!!! If the Crop tool "misbehaves" again, I would suggest trying the usual troubleshooting -- reset this tool, delete the Preferences file, run PSE 2021 as administrator -- to see if one of these will take care of the problem. If PSE 2021 keeps crashing, check the Events Log. It may help us figure out what is causing all this freezing/crashing. |
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Post by pontiac1940 on Feb 5, 2021 0:04:33 GMT
Thanks Sepiana It happened again, so I reset preferences and tried again and it was okay. But I'll use it again this evening and see what happens. Will try what you suggested if need be. Clive |
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Post by pontiac1940 on Feb 8, 2021 0:01:29 GMT
Anyway after successfully using the cropping tool a couple of times after the crashed 3 days ago, it just froze and crashed again. I'll post it on the Adobe Community.  |
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