On1 Effects always Crashes on Save

BuckSkin
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Posts: 3,969

On1 Effects always Crashes on Save May 17, 2021 18:52:29 GMT

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Post by BuckSkin on May 17, 2021 18:52:29 GMT

Surely not all On1 programs are as crash prone as the Effects programs.

We have Perfect Effects 9 and On1 Effects 10 installed on several Windows 7 machines.

A few of these machines are tricked out and powerful and have zero problems with anything else.

No matter the machine, whenever I use either of the On1 programs, Perfect Effects 9 or On1 Effects 10, the program always crashes when the image is saved; most times the work manages to get saved, but not always.

I have to really want something done in Effects to bother with the hassle of it crashing with every save.

After a crash, when I reopen the program, first, it pops up with this silly crash report window that is a complete useless joke; I "X" that away and then have to wait for the silly welcome window to build so that I can "X" it away; then, I click Open and have to completely re-navigate back to the folder I was working in.

Open the program > edit a single image > save the image > CRASH > wash, rinse, and repeat > one image at a time.

I have tried uninstall/reinstall and even tried different downloads and it is always the same.

I have sent countless crash reports over the years and never have had a response; same for the several emails to customer service =never a response.

This behavior with two programs and across several machines has done little for my confidence in their programs.

Has anyone else experienced these same difficulties ?

Are their other programs as problematic ?

Last Edit: May 17, 2021 22:08:14 GMT by BuckSkin

Elements 7 ~~~ 64-bit Windows 7

On a poverty-level Kentucky budget, a 24-exposure roll of film would have two Christmases and a summer vacation on it and we might have to wait another six months before being able to afford developing the film.
I still have trouble remembering that it doesn't cost anything to take thousands of pictures; it just almost seems impossible to be true.

Peterj Senior Contributor Posts: 1,994 Open to constructive criticism of photos: Yes	On1 Effects always Crashes on Save May 17, 2021 20:20:01 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Peterj on May 17, 2021 20:20:01 GMT Most On1 programs have 2 methods of operation: 1) stand alone & 2) plug in Does this issue occur on both methods?
	PSE 21, On1 Photo RAW 22, Image Composite Editor, Windows 10 Regards, Pete

BuckSkin
Senior Contributor

Posts: 3,969

On1 Effects always Crashes on Save May 17, 2021 22:15:23 GMT

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Post by BuckSkin on May 17, 2021 22:15:23 GMT

May 17, 2021 20:20:01 GMT Peterj said:

Most On1 programs have 2 methods of operation: 1) stand alone & 2) plug in

Does this issue occur on both methods?

I can only use the programs as stand alone as all my Elements versions are 32-bit and will not acknowledge the 64-bit plugin.

All machines are 64-bit Windows 7, some are Pro and some are Home Premium.

I know these two programs are a bit dated, but the situation has been there since they were shiny new.

Both are the full-fledged versions and not the watered-down limited feature versions.

Elements 7 ~~~ 64-bit Windows 7

On a poverty-level Kentucky budget, a 24-exposure roll of film would have two Christmases and a summer vacation on it and we might have to wait another six months before being able to afford developing the film.
I still have trouble remembering that it doesn't cost anything to take thousands of pictures; it just almost seems impossible to be true.

dandc
Senior Forum Member

Posts: 1,198

Open to constructive criticism of photos: Yes

On1 Effects always Crashes on Save May 17, 2021 22:51:46 GMT

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Post by dandc on May 17, 2021 22:51:46 GMT

I've found Effects 9 to be very stable but chose to uninstall Photo 10 because it was so slow. I've also found On1 support to be very responsive personally. I'm using Windows10 but that was an upgrade on my current computer so I think Effects 9 should be fine on Windows 7. I find the On1 products to need memory or they will be sluggish.

Curious, in Effects 9 are you selecting to edit a copy or the original file when starting your edits. I always edit a copy with the JPEG options.

Trying to share it as I see it . . .
Panasonic FZ-150, Sony RX10 IV, PSE9, On1 Perfect Photo Suite and an occasional touch of the NIK Collection

BuckSkin
Senior Contributor

Posts: 3,969

On1 Effects always Crashes on Save May 17, 2021 23:02:38 GMT

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Post by BuckSkin on May 17, 2021 23:02:38 GMT

May 17, 2021 22:51:46 GMT dandc said:

Curious, in Effects 9 are you selecting to edit a copy or the original file when starting your edits. I always edit a copy with the JPEG options.

I get my PSD layer stack edited up to the point that it is ready for Effects and then save the layered PSD.

I open the PSD in Effects and save it back as a PSD.

Effects flattens the PSD stack and adds the Effects as a second layer; so, what I end up with is a PSD "Background" layer that is all of my work up to that point, with the Effects being a layer above that.

It saves as "Copy" so my layered PSD is unmolested.

Once back in Elements, I drag the Effects layer on top of my layered PSD and then discard the PSD that Effects created.

I have never experimented with just loading a jpeg in Effects and saving as a jpeg; but then, I would lose the image quality advantage of working with PSD for that layer.

Elements 7 ~~~ 64-bit Windows 7

On a poverty-level Kentucky budget, a 24-exposure roll of film would have two Christmases and a summer vacation on it and we might have to wait another six months before being able to afford developing the film.
I still have trouble remembering that it doesn't cost anything to take thousands of pictures; it just almost seems impossible to be true.

dandc
Senior Forum Member

Posts: 1,198

Open to constructive criticism of photos: Yes

On1 Effects always Crashes on Save May 18, 2021 3:06:02 GMT

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Post by dandc on May 18, 2021 3:06:02 GMT

Wish I could be more help but since your workflow and filetype is different than mine I think submitting a help ticket thru their website (https://on1help.zendesk.com/hc/en-us/requests/new?ticket_form_id=213758) is probably your best bet for a resolution.

Trying to share it as I see it . . .
Panasonic FZ-150, Sony RX10 IV, PSE9, On1 Perfect Photo Suite and an occasional touch of the NIK Collection

BuckSkin
Senior Contributor

Posts: 3,969

On1 Effects always Crashes on Save May 18, 2021 3:51:38 GMT

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Post by BuckSkin on May 18, 2021 3:51:38 GMT

May 18, 2021 3:06:02 GMT dandc said:

Wish I could be more help but since your workflow and filetype is different than mine I think submitting a help ticket thru their website (https://on1help.zendesk.com/hc/en-us/requests/new?ticket_form_id=213758) is probably your best bet for a resolution.

Thanks; I may try that; maybe they will surprise me and respond.

In the mean time, although the program claims PSD capabilities, I may try a few plain-jane jpegs and see how that works.

Elements 7 ~~~ 64-bit Windows 7

On a poverty-level Kentucky budget, a 24-exposure roll of film would have two Christmases and a summer vacation on it and we might have to wait another six months before being able to afford developing the film.
I still have trouble remembering that it doesn't cost anything to take thousands of pictures; it just almost seems impossible to be true.

Andy
Administrator

Posts: 1,929

Open to constructive criticism of photos: Yes

On1 Effects always Crashes on Save May 18, 2021 23:07:30 GMT Peterj likes this

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Post by Andy on May 18, 2021 23:07:30 GMT

I hate to be the negative one here, but.. Given that you are running Windows 7 and an old version of On1, I doubt if you will get much support. I have found On1 apps to be generally buggier and more crash prone than the Adobe apps, although I find that to be improving over time and with new releases.

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Post by BuckSkin on May 17, 2021 18:52:29 GMT

Post by Peterj on May 17, 2021 20:20:01 GMT

Post by BuckSkin on May 17, 2021 22:15:23 GMT

Post by dandc on May 17, 2021 22:51:46 GMT

Post by BuckSkin on May 17, 2021 23:02:38 GMT

Post by dandc on May 18, 2021 3:06:02 GMT

Post by BuckSkin on May 18, 2021 3:51:38 GMT

Post by Andy on May 18, 2021 23:07:30 GMT