pmb
New Forum Member
Posts: 6
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Post by pmb on Oct 13, 2021 19:47:44 GMT
Good suggestion, but yes I did confirm that all the folders were identical. I even compared the config files to confirm that they are to same. Very much a mystery, but as I said it is no longer an issue for me, as I just popped for the upgrade. Thanks for answering. I used it in photoshop elements fine until this week. |
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Post by Sepiana on Oct 13, 2021 20:19:19 GMT
Mine does not show up in the filter option of Photoshop Elements 2021 which I was using it just fine up to last week. Then it was no longer working. pmb, As this seems to be a problem of the NiK Collection working before but not now, I'm wondering if this is a case of corrupted file(s). I would recommend you uninstall the Nik Collection. Then, go to the DxO website, make a fresh download, and reinstall it. If the problem continues, I would strongly recommend submitting a ticket to DxO Support Services. support.dxo.com/hc/en-us/requests/new |
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Post by Tpgettys on Oct 13, 2021 20:55:31 GMT
If the problem continues, I would strongly recommend submitting a ticket to DxO Support Services.
They are clear that they will not respond to requests for support of the older version:
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Post by BuckSkin on Oct 13, 2021 20:56:01 GMT
Is this FREE NIK or Bought-and-Paid-for NIK ?
If FREE NIK, make sure you have a backup of the installer before you uninstall, else you will have to pay (high) to get it back.
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Post by Sepiana on Oct 13, 2021 21:05:40 GMT
If the problem continues, I would strongly recommend submitting a ticket to DxO Support Services. They are clear that they will not respond to requests for support of the older version:
Tom, pmb acknowledged having the latest version of the NiK Collection (v.4, update 3). That's why I suggested submitting a ticket to DxO Support Services. Which version of the NiK Collection do you have? I have version 4.3 |
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Post by Sepiana on Oct 13, 2021 21:17:03 GMT
Is this FREE NIK or Bought-and-Paid-for NIK ? BuckSkin, pmb acknowledged having the NiK Collection v4, update 3. That's the for-purchase version, latest update. Which version of the NiK Collection do you have? I have version 4.3 |
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