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Post by artemus on Oct 22, 2021 1:52:53 GMT
I recently upgraded from Elements 2020 to Elements 2022. After converting my catalog (contains about 40k images) and doing a backup of the catalog to a removable drive, I installed Elements 2022 to my backup laptop computer. Both computers are running the latest updates to Windows 10. When I tried to restore the catalog to the laptop, everything seemed to work fine. It told me that the restore was successful and after I pressed OK it presented a notification that said "Preparing the catalog ...". That message is still displayed and it has been almost 4 hours.
Any suggestions?
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Post by michelb on Oct 22, 2021 9:23:48 GMT
Obviously, waiting more will not solve the 'freeze'. The message does not help in identifying the issue but may indicate a catalog problem after the restore of the media files has succeeded. What I would do : - stop the organizer process, close all and reboot. - Try to launch the organizer normally from the home screen. - If I get a message, I'd report it here. - It's possible to launch the organizer by a double click on the catalog.pse20db file in the catalog folder.
I might get a message suggesting to launch the organizer with another catalog, or with a new empty one, or to 'repair' the catalog (I would try that).
Or I might get an error message about an abnormal catalog exit (happens in recent versions).
Since you have converted the catalog before the backup and restore, I suppose you have checked that the converted catalog works ok on the old computer?
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Post by artemus on Oct 22, 2021 10:49:28 GMT
Thanks for the response michelb. I halted the process, but didn't restart the computer. I was able to launch the organizer by double clicking the catalog. No error messages were generated and the catalog opened with all photos disconnected. I performed a repair on the catalog with no change to the disconnected pictures. In looking at the information displayed about the pictures I see that all of the pictures are still shown as being in the original path of the source computer.
I should add that the userid on the laptop is different from that on the source computer. Also, I actually have a total of four catalogs that I am backing up and restoring. The three smaller catalogs restored without a problem. The large catalog restore has successfully restored all of the actual image files. However, it appears that the catalog hasn't been updated to reflect the new userid.
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Post by michelb on Oct 22, 2021 13:56:34 GMT
I had not suspected an issue with the userid. Such a problem would have arisen also with the other smaller catalogs? I have never met any userid issue because I NEVER use the default Windows Pictures system folder; I always create a dedicated master folder just under my chosen drive or partition. I would try to select a disconnected test file from the catalog and to reconnect it manually to the real physical location on the new computer. If that fails, there must be a problem in the restored catalog database. Either in the drive identification or in the path. Even if that works, reconnecting the full contents of the catalog would be a big challenge.
If you have enough space on your destination laptop (I suppose you are not saving on an external drive?) it would be worth doing a new restore from your catalog backup (custom destination) on a new master folder just under the root of the destination drive. That is meant to update both the identification of the drive (several traps here) and the complete folders path.
Many of the recent issues when moving to new computers or new drive are caused by change by a SSD and cloning, reuse of older cloned drives...
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Post by artemus on Oct 23, 2021 16:49:30 GMT
I have finally had success in restoring my large catalog to my backup laptop. I tried to reconnect a file manually and it failed. I tried restoring to a new master folder just under the root of the destination drive - exactly the same behavior. I tried deleting my backup from the portable drive (an SSD) and creating a new backup - exactly the same behavior. What did the trick is I backed up the catalog to a different portable drive (this one was an HDD, though I don't know that made a difference). When I restored from that device, everything worked fine.
Thanks michelb for taking an interest and making suggestions. I'm just glad that something worked. I had almost decided to create a second account on the laptop that matches the account on my desktop. I also pondered trying to move my existing catalog to a new master folder under the root on my desktop, but I don't see that it is possible to do that.
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Post by BuckSkin on Oct 23, 2021 17:04:53 GMT
I had almost decided to create a second account on the laptop that matches the account on my desktop. Your life will be so much easier if you use exactly the same name and password on ALL of your home network computers. It took me forever to get it all figured out; but, once I got all of our machines incorporated in a network and all of them recognizing each other, now I can send and receive files to any and all and never leave my seat. I even have Linux machines seamlessly networking with Windows machines. |
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