gmill
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Post by gmill on Jul 14, 2015 17:16:41 GMT
I'm not sure if I'm posting this in the right category or not. I have PSE/PSPE 13 installed on two computers. I just bought a new laptop and I need to deactivate my software on the old laptop so i can activate it on the new laptop. I've spent a couple of hours on Adobe trying to find out how to do this and it keeps me going in circles. They're instructions say to log on to Creative Cloud or Acrobat DC. I don't subscribe to either and I can't find a phone number or email addy anywhere. I've tried their customer chat and I've been waiting and waiting and waiting for a response. Does anyone have a good contact number or email? Is it possible to do this with out a subscription service?
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Post by Sepiana on Jul 14, 2015 17:25:38 GMT
Gloria,
In the Editor, go to Help>Sign Out (your e-mail address). Starting back in Elements 12, Sign-Out = Deactivate.
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allan
New Forum Member
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Post by allan on Jul 15, 2015 1:09:42 GMT
Please correct me if I'm wrong but I think you can install PSE 12/13 on as many machines as you like as long as you are only signed in (activated) on two at one time and as long as you are only using one copy on one machine at a time.
I like this as it gives you flexibilty if you own more than two computers.
Allan
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Post by Sydney on Jul 15, 2015 1:30:23 GMT
Allan, My impression from speaking to Adobe about this a couple of months ago was that PSE could only be installed on 2 machines using the same activation code. Perhaps I misinterpret ed what they said and you could be right. Maybe someone here could definitively clarify this.
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Post by Sepiana on Jul 15, 2015 1:46:36 GMT
You are allowed to install Elements on two computers. You cannot install it on a third computer unless you deactivate/sign out on one of the other two computers first. If you try to install Elements on a third computer without doing this, you will receive a message that you have reached the maximum of installations allowed.
Elements: Can I download & install the program on multiple computers?
NOTE: This two-computer installation limitation is nothing new. It also applies to earlier versions of Elements. The difference is that before Adobe could not really reinforce this policy. That's why they created this Deactivation/Sign-out process. This process enables Elements to gather information about the computer you are installing it on; this information is then sent to Adobe. Now Adobe knows all about the computer(s) you installed Elements on.
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gmill
New Forum Member
Posts: 6
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Post by gmill on Jul 15, 2015 22:47:04 GMT
I'm sorry I wasn't able to get back to this forum earlier. Thank you Sepiana, Allan and Sydney for your responses; I was on Adobe chat for quite some time and was unable to see what you had written. I was able to sign out on the old laptop, but since the software had already been migrated to the new (prior to the deactivation) I was running into issues. Finally got it all straightened out and everything is up and running fine.
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allan
New Forum Member
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Post by allan on Jul 16, 2015 1:39:34 GMT
I just want to make the distinction between install and activate. Imagine this scenario:
You have a desktop computer at home and a laptop for travel. You can install and activate Elements on both computers. Let's say you have a summer home in the mountains where you also have a desktop computer. You deactivate Elements (sign out) on your desktop at home and go to the summer place and install and activate Elements on the desktop there. You use the program there during the summer and when you leave you deactivate that copy. Once home you sign-in on your desktop copy of Elements and resume using it on that machine.
We're all good, are we not?
Allan
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gmill
New Forum Member
Posts: 6
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Post by gmill on Jul 16, 2015 2:40:31 GMT
It's hard to say Allan. It sounds like it would work , but my scenario was a little different. In my case, it was activated on two computers. Apple migrated everything to the new computer so therefore I had it installed on three computers. When I tried to run it on the third computer I got the message that I had to deactivate on one of the two. Once I finally got computer two deactivated, I tried to run it on computer three. Each time I tried to run it, it would close and I would get the I'd the message that it "unexpectedly quit". Had I deactivated on computer two first, then installed it on computer three, I might have been able to give you an answer, but after all the hassle I went through I'm not willing to try your theory.
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Post by Andy on Aug 7, 2015 2:01:54 GMT
I just want to make the distinction between install and activate. Imagine this scenario: You have a desktop computer at home and a laptop for travel. You can install and activate Elements on both computers. Let's say you have a summer home in the mountains where you also have a desktop computer. You deactivate Elements (sign out) on your desktop at home and go to the summer place and install and activate Elements on the desktop there. You use the program there during the summer and when you leave you deactivate that copy. Once home you sign-in on your desktop copy of Elements and resume using it on that machine. We're all good, are we not? Allan Yes, that should work and comply with Adobe's licensing. |
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