Post by popcorn on Dec 1, 2022 21:35:01 GMT
Hi,
I hope this is the correct space to raise my problem.
I have two problems,
I ordered Elements 2023 on the Black Friday offer, unfortunately I gave the incorrect e-mail address.
It was unusual in that I was not asked to duplicate the address to confirm.
Instead of .co.za I made a typo and typed .c.za
I made the payment which was accepted and received the access key from the vendor, but then Adobe was not able to deliver to the incorrect address.
They requested me to correct the error but I only got one option to correct the missing "o" and that was to replace .c.za with .com
I could not get past this, no matter what I tried the only correction offered was .com
When I contact the vendor, I am confronted with a Bot and I just get sent round in circles.
I have run up against a brick wall.
I then went on the vendor's web site to customer support, I was given a ticket number, but after 4 days, have received no answer.
Any ideas on how to sort it out would be appreciated.
To make matters worse, I have just replaced my computer. The contents of my old computer were loaded into my new computer, and I tool delivery this afternoon.
When I tried to open my Elements 2018, I was informed I was on a Trial version.
Can anyone tell me how to restore my Elements 2018 which was paid for and I have been using for the last 4 years.
I hope this is the correct space to raise my problem.
I have two problems,
I ordered Elements 2023 on the Black Friday offer, unfortunately I gave the incorrect e-mail address.
It was unusual in that I was not asked to duplicate the address to confirm.
Instead of .co.za I made a typo and typed .c.za
I made the payment which was accepted and received the access key from the vendor, but then Adobe was not able to deliver to the incorrect address.
They requested me to correct the error but I only got one option to correct the missing "o" and that was to replace .c.za with .com
I could not get past this, no matter what I tried the only correction offered was .com
When I contact the vendor, I am confronted with a Bot and I just get sent round in circles.
I have run up against a brick wall.
I then went on the vendor's web site to customer support, I was given a ticket number, but after 4 days, have received no answer.
Any ideas on how to sort it out would be appreciated.
To make matters worse, I have just replaced my computer. The contents of my old computer were loaded into my new computer, and I tool delivery this afternoon.
When I tried to open my Elements 2018, I was informed I was on a Trial version.
Can anyone tell me how to restore my Elements 2018 which was paid for and I have been using for the last 4 years.
