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Post by Sepiana on Aug 27, 2015 15:18:34 GMT
arabma,
The first thing you need to do is set up your folder options to show hidden files. Here are the instructions for Windows 10.
Hidden Files, Folders, and Drives - Show in Windows 10
Then, you need to go to Start>Computer> and click on the C: drive to open it. Scroll down to the Users folder and navigate the path below until you get to the OSL folder. Delete this file.
C:\Users\[your name]\AppData\Roaming\Adobe\Elements Organizer\13.0\Organizer\OLS
Next, navigate the path below and delete the cache folder.
C:\Users\[your name]\AppData\Roaming\Adobe\Online Services\Photoshop Elements 13.0.0\cache
Now, follow the remaining instructions to refresh the Adobe Partner Services.
forums.adobe.com/thread/1037908
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arabma
Junior Forum Member
Posts: 56 
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Post by arabma on Aug 27, 2015 16:08:58 GMT
I GIVE UP!!!!!!! Not really because I cannot let it get me. Still won't let me upload ?
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Post by Sepiana on Aug 27, 2015 16:25:12 GMT
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arabma
Junior Forum Member
Posts: 56
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Post by arabma on Aug 27, 2015 17:21:47 GMT
Every thing you and others told me to try I have! Reset ,reinstall,I looked on the forums ect.
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arabma
Junior Forum Member
Posts: 56
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Post by arabma on Aug 27, 2015 17:23:53 GMT
I never had any trouble with any of the other versions. I Just got a new computer and was looking to upgrade from 8 but now I'm not sure.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Aug 27, 2015 17:24:44 GMT
arabma,
I agree with Sepiana, as you have tried everything that has been suggested I would post on the Adobe forums and one of the staff will hopefully respond with a solution.
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Post by Sepiana on Aug 27, 2015 17:26:19 GMT
Every thing you and others told me to try I have! Reset ,reinstall,I looked on the forums ect. OK. It looks like your best option now is to post in the Adobe forums. |
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arabma
Junior Forum Member
Posts: 56
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Post by arabma on Aug 27, 2015 18:55:46 GMT
I have, and no response. Not very good at using forums. Well thanks for the help everyone.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Aug 27, 2015 18:59:08 GMT
Post back once you have a response as I would love to find out what the issue is. |
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Post by Sepiana on Aug 27, 2015 19:03:59 GMT
I have, and no response. Not very good at using forums. Well thanks for the help everyone. Let us know when you get a response. You may even want to post the link to your thread here. So, we can follow their troubleshooting suggestions.
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arabma
Junior Forum Member
Posts: 56
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Post by arabma on Aug 27, 2015 19:27:10 GMT
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Post by Sepiana on Aug 27, 2015 19:45:59 GMT
arabma, sorry. I can't find your thread. Did you register with another username? |
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arabma
Junior Forum Member
Posts: 56
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Post by arabma on Sept 2, 2015 16:01:57 GMT
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Sept 2, 2015 16:15:02 GMT
Hi arabma,
The link takes you to a thread about Windows 10 and PSE issues, I cannot see anything regarding your particular problem. Perhaps I am missing something?
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Post by Sepiana on Sept 2, 2015 16:16:45 GMT
arabma,
Thanks! I found your post. It looks like the problem is still not solved. You may want to wait for Akshaya Saxena's follow-up. This Adobe employee seems to be on the right track.
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