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Post by Sepiana on Nov 24, 2016 21:51:32 GMT
That's my understanding too, so the remeb=dy may be to move the Topaz stuff out of that folder and into the proper one. I agree. And if this doesn't solve the problem, . . . uninstall all the Topaz stuff, do a fresh download, and start over. This seems to be the most effective way to solve this problem. Why make it so complicated? |
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Post by Tpgettys on Nov 25, 2016 0:59:25 GMT
Tom - my Topaz pug-ins are listed under the Additional Plug-ins folder (PSE 14). Why don't you take a peek at the required plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 15\Required\Plug-Ins\ and see what you find? Thanks for reporting back Craig. Just to be clear, you are saying they are listed in the Additional Plugins section of the System info, right (as opposed to a folder on the disc)? I did look in the Plugins folder in the Required folder on disc (C:\Program Files\Adobe\Photoshop Elements 15\Required\Plug-Ins) as you suggested, and there is nothing there relating to Topaz, so the mystery as to how/why they are listed under the Required Plugins section of the System info remains. |
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Post by Tpgettys on Nov 25, 2016 1:06:28 GMT
BTW, all of my Topaz plug-ins (total of 14) are where they should be.
C:\Program Files\Adobe\Photoshop Elements 15\Plug-Ins I am pretty sure from your screen shot in the other thread that that is NOT where your plugins are; it showed a shortcut for each of the Topaz plugins in the Plugins folder. The shortcuts point to where the plugins actually reside on the disc. What I was asking for was to click Help>System info... in the PSE editor, then scroll down to near the bottom where there are sections for the required plugins and the third-party plugins. While my Topaz plugins show up in the required section, I am pretty sure they should be in the third-party section, as Craig reported. What do you see? |
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Post by Sepiana on Nov 25, 2016 2:13:58 GMT
What I was asking for was to click Help>System info... in the PSE editor, then scroll down to near the bottom where there are sections for the required plugins and the third-party plugins. While my Topaz plugins show up in the required section, I am pretty sure they should be in the third-party section, as Craig reported. What do you see?
Required Plug-ins folder:
C:\Program Files\Adobe\Photoshop Elements 15\Required\Plug-Ins
I see only the Adobe plug-ins which come with Elements and which are needed by this program.
Primary Plug-ins folder:
C:\Program Files\Adobe\Photoshop Elements 15\Plug-Ins
I see all the Topaz plug-ins I have installed. There are shortcut folders (as my screen shot in the other thread showed) and inside each folder is the .8bf file.
Additional Plug-ins folder:
Not set.
I see nothing because I opted not to install my plug-ins this way. Elements will not do it automatically. You have to do it yourself by going to Edit>Preferences>Plug-Ins> . . .
Here are Adobe instructions to create such a folder -- Select an additional plug‑ins folder
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Post by Tpgettys on Nov 25, 2016 7:02:44 GMT
What I was asking for was to click Help>System info... in the PSE editor, then scroll down to near the bottom where there are sections for the required plugins and the third-party plugins. While my Topaz plugins show up in the required section, I am pretty sure they should be in the third-party section, as Craig reported. What do you see? Sepiana, I think you continue to misunderstand me, but let me try once more. In the PSE editor, click on Help, then System info... from the drop down menu. Scroll down to about half way to where the it says "Required plug-ins:"; further down it will say "Optional and third party plug-ins:". My question is, in which of those two sections do the Topaz filters show up in? |
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Post by Sepiana on Nov 25, 2016 16:57:55 GMT
Sepiana, I think you continue to misunderstand me, but let me try once more. In the PSE editor, click on Help, then System info... from the drop down menu. Scroll down to about half way to where the it says "Required plug-ins:"; further down it will say "Optional and third party plug-ins:". My question is, in which of those two sections do the Topaz filters show up in?
All the Topaz plug-ins I installed are listed in "Optional and third party plug-ins". That's where they are supposed to show up if the installation is done correctly.
In looking more carefully at Help>System Info as Michel suggested, I noticed that the Topaz plugins are listed under the Required plug-ins: heading; that doesn't seem right!
If yours are showing up in "Required plug-ins", then, something is really wrong. However, I am not sure what caused this to happen. A faulty installer file? Operator's error?
You asked for my suggestion:
What would you suggest Sepiana? We are beginning to go around in circles concerning this issue. My suggestion at this point would be -- uninstall all the Topaz stuff, do a fresh download, and start over. If I were in your shoes, that's what i would have done by now. But, in the end . . . it is your call.
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Post by Tpgettys on Nov 25, 2016 18:36:08 GMT
We are beginning to go around in circles concerning this issue. My suggestion at this point would be -- uninstall all the Topaz stuff, do a fresh download, and start over. If I were in your shoes, that's what i would have done by now. But, in the end . . . it is your call. Thanks Sepiana; that is what I intend to do, but I am hoping Topaz tech support will respond soon, just in case there is more going on. How they ended up being listed as required IS very concerning, and it is not at all clear that uninstalling will fix that. Actually, I think I should try uninstalling one of them to see it disappears from the required list... |
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Post by Sepiana on Nov 25, 2016 18:50:28 GMT
How they ended up being listed as required IS very concerning, and it is not at all clear that uninstalling will fix that. Actually, I think I should try uninstalling one of them to see it disappears from the required list...
I believe that no stone should be left unturned when doing troubleshooting, i.e., every variable should be checked/tested. You won't know if uninstalling will do the job unless you try. You could always follow up with a run of Revo Uninstaller I mentioned earlier in this thread (which, BTW, was recommended by Topaz themselves when I had a problem uninstalling one of their plug-ins).
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Post by Tpgettys on Nov 25, 2016 19:19:35 GMT
I believe that no stone should be left unturned when doing troubleshooting, i.e., every variable should be checked/tested. You won't know if uninstalling will do the job unless you try. Yep. I uninstalled one of the Topaz plugins and it did disappear from the Required section - hope springs! So I uninstalled all the Topaz plugins, but the slow loading of the editor remains - very disappointed! However, that does seem to remove Topaz plugins from the cause. I also emptied the PSE15 Plugins folder again, but it still hangs up showing Scanning for Plugins on the splash screen. |
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Post by Major Major on Nov 25, 2016 19:43:42 GMT
Thanks for reporting back Craig. Just to be clear, you are saying they are listed in the Additional Plugins section of the System info, right (as opposed to a folder on the disc)? That is correct. |
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Post by Sepiana on Nov 25, 2016 20:11:59 GMT
Yep. I uninstalled one of the Topaz plugins and it did disappear from the Required section - hope springs! So I uninstalled all the Topaz plugins, but the slow loading of the editor remains - very disappointed! However, that does seem to remove Topaz plugins from the cause. I also emptied toe PSE15 Plugins folder again, but it still hangs up showing Scanning for Plugins on the splash screen.
It is my understanding that a defective or incompatible plug-in can slow down Elements (or Photoshop for that matter) when you launch this program or while you are using it. Try the troubleshooting suggestions below and see if the Editor will launch faster.
1. Hold down the Shift key and launch Elements. 2. This message should pop up. Click on "Yes".
NOTE:
If the problem is gone, i.e., if the Editor launches faster, then, a plug-in was indeed the culprit. If the problem is still there, then, a plug-in was not causing the problem. Something else is.
This will disable the third-party plug-ins only for the current session. Once you close Elements and launch it again the standard way (without pressing down the Shift key), all the third-party plug-ins will be enabled again, i.e., they will be available in the Filter menu.
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Post by Tpgettys on Nov 25, 2016 21:13:50 GMT
It is my understanding that a defective or incompatible plug-in can slow down Elements (or Photoshop for that matter) when you launch this program or while you are using it. Try the troubleshooting suggestions below and see if the Editor will launch faster.
1. Hold down the Shift key and launch Elements. 2. This message should pop up. Click on "Yes". Thanks for that tip Sepiana. Unfortunately the behavior was unchanged. However, while that does tell us that it is not a 3rd party plugin causing the problem, the problem could still be due to one of the Required Plugins (remember, it seems to be stuck at the place where it deals with plugins; see the screen shot below. Even though I had skipped loading the 3rd party plugins it was still hung up long enough for me to grab the screen shot). I am still quite suspicious of whatever changes that new utility provided by Topaz made to my setup. It ran as a batch file in a DOS box, so it felt like a fix that had been quickly thrown together to deal a rash of complaints.  |
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Post by Major Major on Nov 25, 2016 21:29:32 GMT
Did you inspect the batch file to see what it did?
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Post by Sepiana on Nov 25, 2016 22:02:59 GMT
Thanks for that tip Sepiana. Unfortunately the behavior was unchanged. However, while that does tell us that it is not a 3rd party plugin causing the problem, the problem could still be due to one of the Required Plugins (remember, it seems to be stuck at the place where it deals with plugins; see the screen shot below. Even though I had skipped loading the 3rd party plugins it was still hung up long enough for me to grab the screen shot). I am still quite suspicious of whatever changes that new utility provided by Topaz made to my setup. It ran as a batch file in a DOS box, so it felt like a fix that had been quickly thrown together to deal a rash of complaints.
At this point, I have run out of options. As I said before, I have Elements 15 installed on two computers, both copies with 36 third-party plug-ins installed. I don't have the problem you describe. The Editor (which is launched directly via a desktop shortcut) opens in the blink of an eye.
I am not in a hurry to point the finger at Topaz though. I have used some of their utility files before to solve problems with some of their plug-ins and they were quite effective. I am still thinking that the problem could have been caused by a combination of variables -- creating shortcuts, copying/pasting them, running the utility file, etc. When I got Elements 15, all I did was to go into the Plug-Ins folder in Elements 14, copy the Topaz folders (which have the .8bf file inside) and paste them in the Plug-Ins folder in Elements 15. It worked without a glitch. But you thought this way was . . .
That seems like a solution that is extremely wasteful of resources; only one copy is needed. The solution recommended by Topaz, to create a shortcut and place it in the plug-ins folder would be much better, . . .
My last attempt and a very long shot in the dark -- I wonder if Revo Uninstaller would get rid of that utility file when cleaning up the registry and removing any residual files. During the process you will be shown all the files which will be deleted. It is worth a try!
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Post by Tpgettys on Nov 27, 2016 0:40:48 GMT
Since I still haven't heard from Topaz Labs I went ahead and did a complete uninstall then reinstalled; no change in behavior! I guess the next step is to give Revo a whack at it...
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