|
|
Post by Tpgettys on Nov 23, 2016 2:40:15 GMT
I have suddenly run into a serious delay (about 30 seconds!) when trying to load the editor (win 10, PSE 15). PSE 11 seems to fire up about as fast as I remember it.
I am hoping someone has heard of this and how to repair it.
|
|
|
|
Post by Tpgettys on Nov 23, 2016 19:43:58 GMT
When I fire up the editor, the splash screen shows some progress, too quick to read, then pauses for a *very* long time, displaying "Scanning for Plug-ins..."
Since I was recently working to get my plug-ins working in PSE15, it seems like the pause may have something to do with them. So, as an experiment I moved the entire contents of the PSE15 Plug-ins folder into a different folder, leaving it empty.
There is no change in the long delay to load, but interestingly all the Topaz Labs plug-ins are available! I have no idea how it is locating them, nor any better idea what is causing the delay in loading.
What would you suggest Sepiana?
|
|
|
|
Post by Sydney on Nov 24, 2016 8:45:19 GMT
Hmmm, this is an interesting dilemma, and while I wish I could suggest a fix, unfortunately my technical knowledge of PSE is right up there with atom splitting. I did do a google search, but didn't get any meaningful results. As I have ordered PSE15 I will be most interested in the resolution for this issue.
|
|
|
|
Post by michelb on Nov 24, 2016 8:54:07 GMT
Hmmm, this is an interesting dilemma, and while I wish I could suggest a fix, unfortunately my technical knowledge of PSE is right up there with atom splitting. I did do a google search, but didn't get any meaningful results. As I have ordered PSE15 I will be most interested in the resolution for this issue. What is special in the case of tpgettys is that there was no speed problem until the issue suddently showed. It must be related with the plug-ins. I know there is a default plug-in folder and a 'custom' plug-in folder. I don't have Topaz plug-ins either, so I can't help here.  |
|
|
|
Post by hmca on Nov 24, 2016 15:19:35 GMT
Tpgettys ......I was having trouble accessing Impression in the recent PSCC update. I found help here. Wondering if this might help you as well.
|
|
|
|
Post by Sepiana on Nov 24, 2016 17:35:48 GMT
When I fire up the editor, the splash screen shows some progress, too quick to read, then pauses for a *very* long time, displaying "Scanning for Plug-ins..." Since I was recently working to get my plug-ins working in PSE15, it seems like the pause may have something to do with them. So, as an experiment I moved the entire contents of the PSE15 Plug-ins folder into a different folder, leaving it empty. There is no change in the long delay to load, but interestingly all the Topaz Labs plug-ins are available! I have no idea how it is locating them, nor any better idea what is causing the delay in loading. What would you suggest Sepiana? We could use more details. For example, which "different folder" are you talking about? Anyway, I am going out on a limb here and suggest you revisit the steps you took to install the Topaz plug-ins (assuming they are the culprit ones). As I remember, you reported in this THREAD you had problems installing them in Elements 15. If I were in your shoes, I would remove each and every plug-in from the Plug-Ins folder in Elements 15 (including the non-Topaz ones) and install them back, making sure to launch the Editor to check its speed in opening. In the case of the Topaz plug-ins, it may be a good idea to play by the book this time -- no creating short-cuts. I remember you mentioned the Topaz installer(s) didn't create shortcuts when these plug-ins were installed in another version of Elements. Try making a fresh download of the Topaz plug-ins and running the .exe file(s) as administrator.
. . . the installer did NOT create the necessary shortcuts
This seems to imply a problem -- a faulty installation? If the problem persists even after a fresh download of the .exe files, it may be a good idea to take the ball to the Topaz field and open a SUPPORT TICKET. They can access your computer remotely and check if there is some "corrupted" file which is causing the problem.
As a side note -- I have Elements 15 installed on two computers. I installed a total of 36 plug-ins in each copy; out of this number 14 are Topaz plug-ins. There is no delay in opening the Editor. I can hardly blink and the Editor is open. (I use a shortcut to directly launch the Editor.)
|
|
|
|
Post by Sepiana on Nov 24, 2016 17:44:51 GMT
Hmmm, this is an interesting dilemma, and while I wish I could suggest a fix, unfortunately my technical knowledge of PSE is right up there with atom splitting. I did do a google search, but didn't get any meaningful results. As I have ordered PSE15 I will be most interested in the resolution for this issue. What is special in the case of tpgettys is that there was no speed problem until the issue suddently showed. It must be related with the plug-ins. I know there is a default plug-in folder and a 'custom' plug-in folder. I don't have Topaz plug-ins either, so I can't help here. I am on the same wavelength as Michel. The problem showed up after Tom installed third-party plug-ins in Elements 15. This seems to indicate the problem is not with Elements 15 but with some of the plug-ins he installed. If there is something to be fixed, it is not Adobe's problem, because it doesn't look like there is something wrong with this version of Elements. It is an issue for the creators of these plug-ins.
As I said in my previous post, I have Elements 15 installed on two computers. I installed a total of 36 plug-ins in each copy; out of this number 14 are Topaz plug-ins. There is no delay in opening the Editor. I can hardly blink and the Editor is open.
|
|
|
|
Post by Tpgettys on Nov 24, 2016 19:42:27 GMT
We could use more details. For example, which "different folder" are you talking about? I created a New Folder outside the Adobe folder so PSE could not possibly find it, then moved everything in the PSE15 plugins folder to it, leaving the plugins folder entirely empty. Even so, the editor takes over 30 seconds to load, and to make it even more confusing the Topaz plugins are somehow still present under Filters! I don't suppose there is an uninstall for the plugins(?). If I uninstall PSE15, what happens to my catalog? Will a new install locate it and leave the contents intact? |
|
|
|
Post by michelb on Nov 24, 2016 19:59:55 GMT
If I uninstall PSE15, what happens to my catalog? Will a new install locate it and leave the contents intact? The catalogs will stay where they are now. If a new install does not find them in the default location, you can always navigate to its real location. The catalog folder can be found from the menu Help >> System Info. |
|
|
|
Post by Sepiana on Nov 24, 2016 20:17:26 GMT
I don't suppose there is an uninstall for the plugins(?). If I uninstall PSE15, . . .
Uninstalling Elements should be your last resort. From what I understand, the problem with the Editor in Elements 15 being slow to open developed after you began installing plug-ins. This seems to indicate a faulty installation of the plug-in(s) in question.
As to uninstalling plug-ins . . .
As a rule of thumb, plug-ins which come with an installer (such as the Topaz plug-ins) will be listed in the Control Panel -- Control Panel>Programs>Uninstall a Program. Just click on the plug-in you want to remove and select "Uninstall". Or you can navigate to the folder for the Topaz plug-in you want to uninstall -- C:\Program Files\Topaz Labs\ . . . Inside the folder you will find the uninstaller file (uninst.exe).
For plug-ins which are not self-installing, you need to go to the Plug-Ins folder within Elements and remove the pertinent files.
|
|
|
|
Post by Tpgettys on Nov 24, 2016 20:47:30 GMT
Michel and Sepiana, thank you for your helpful responses. I have started a ticket with Topaz, so I will wait to hear from them before I try uninstalling anything.
In looking more carefully at Help>System Info as Michel suggested, I noticed that the Topaz plugins are listed under the Required plug-ins: heading; that doesn't seem right!
I'm not sure how they got there, but I am suspecting it may be the doing of the utility supplied by Topaz to "fix" the recent problems reported with installing the new upgrades. That may well explain both the long delay and how it is that they are present under Filters even though the Plugins folder is empty: because they are listed as required, PSE is trying hard to locate them on the hard disc and eventually finds them. It takes a long time because they are not where they should be.
Does anyone know how to remove items from the required plugins list? That would be good to know. I would appreciate it if someone with a Topaz plugin will look at their Help>System Info to see if they show up under the Required plug-ins: heading or under the Optional and third party plug-ins: heading.
|
|
|
|
Post by Major Major on Nov 24, 2016 21:10:35 GMT
Tom - my Topaz plug-ins are listed under the Additional Plug-ins folder (PSE 14).
Why don't you take a peek at the required plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 15\Required\Plug-Ins\ and see what you find?
|
|
|
|
Post by Sepiana on Nov 24, 2016 21:26:11 GMT
Michel and Sepiana, thank you for your helpful responses. I have started a ticket with Topaz, so I will wait to hear from them before I try uninstalling anything. In looking more carefully at Help>System Info as Michel suggested, I noticed that the Topaz plugins are listed under the Required plug-ins: heading; that doesn't seem right! I'm not sure how they got there, but I am suspecting it may be the doing of the utility supplied by Topaz to "fix" the recent problems reported with installing the new upgrades. That may well explain both the long delay and how it is that they are present under Filters even though the Plugins folder is empty: because they are listed as required, PSE is trying hard to locate them on the hard disc and eventually finds them. It takes a long time because they are not where they should be. Does anyone know how to remove items from the required plugins list? That would be good to know. I would appreciate it if someone with a Topaz plugin will look at their Help>System Info to see if they show up under the Required plug-ins: heading or under the Optional and third party plug-ins: heading. This seems to confirm something went wrong with the installation. Maybe you creating and copying/pasting those shortcuts caused the problem.
To remove those items from "Required", you could try . . .
1. Going via the Control Panel or via the uninstaller in the Topaz folder as I suggested earlier.
OR
2. Right-clicking on the items you want to remove and selecting "Delete". (You may need administrator's permission to do this.) Then, check the Control panel. If they are still listed, click on the items. They may have been uninstalled but they are still listed in the Control panel. If this is the case, you will be informed that the items cannot be found and asked if you want to remove them from the list of programs.
For good measure, you could use Revo Uninstaller to check if any residual file was left behind. (This program was recommended by Topaz themselves when I had a problem uninstalling one of their plug-ins.) NOTE: I just use the free version.
BTW, all of my Topaz plug-ins (total of 14) are where they should be.
C:\Program Files\Adobe\Photoshop Elements 15\Plug-Ins
|
|
|
|
Post by Sepiana on Nov 24, 2016 21:33:43 GMT
Why don't you take a peek at the required plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 15\Required\Plug-Ins\ and see what you find? If the Topaz plug-ins are in the Required folder, then, it definitely looks like something went wrong in the installation process. It is my understanding that this folder is designed to hold plug-ins which come with Elements and which are needed by this program. Third-party plug-ins are just add-ons (optional); they are not needed by Elements. |
|
|
|
Post by Major Major on Nov 24, 2016 21:38:09 GMT
That's my understanding too, so the remeb=dy may be to move the Topaz stuff out of that folder and into the proper one.
|
|
