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Post by Tpgettys on Nov 27, 2016 1:32:04 GMT
Well, things are going from bad to worse! I let Revo Uninstaller have a go at it; let it delete everything it could find related to PSE 15. I then installed PSE 15, only to find that the slow loading behavior was unchanged. However, I happened to notice that my plugins where present, which must mean that Revo did not delete the existing folders. Back to Revo to uninstall again, but this time it says it can't do it; I try uninstalling from the control panel and get this message:  I don't have any idea what to do now... |
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Post by deprosq on Nov 27, 2016 2:05:50 GMT
That file it can't find is part of the Adobe Application Manager. Not sure how it relates to your issue though. The horse has already bolted but in the future I would steer away from using third party uninstallers unless there is no way of uninstalling an application via Windows. Removing applications via Windows will mean (in 99% of occasions) that the Windows Registry is also cleaned up. Third party uninstallers won't always clean up the registry properly. Uninstalling via Windows will usually mean Windows will call the app's uninstaller and then Windows will clean up after itself. If you uninstall using a 3rd party uninstaller only, the registry might not always be cleaned up properly. At this stage, if I was in your situation I would: 1) Uninstall as much of the app and any add-ons as possible using the app. maufacturer's recommended method of unistalling. 2) Delete the root folder of uninstalled applications. This will delete all the sub folders. 3) Use something like CCleaner to clean up the Windows registry. 4) Fresh install the applications using the manufacturer's recommended procedures and don't take any shortcuts. Use the default installation settings. Good luck  |
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Post by Tpgettys on Nov 27, 2016 3:23:02 GMT
That file it can't find is part of the Adobe Application Manager. Not sure how it relates to your issue though. For unrelated reasons, I went to run PSE 13, and was told that I needed to reinstall the Adobe program manager. It gave me a link, so I tried that; it was redirected to the Creative Cloud (that must be the current incarnation of whatever the program manager was), which I installed. I can now run PSE 13 again, and Revo was again able to do its job. What it does is run the manufacturer's uninstall, then go looking for leftovers in the registry and files and folders. Interestingly, it left behind the primary PSE 15 folder and the subfolders for Plugins and Presets! I have deleted those as well, and will be trying an new install. BTW, before all this PSE 15 problems came up, PSE 13 insists that a version 13.1 is available, and do I want to install it now or on exit (no other choices). I have installed it many times, but it has no effect; same thing every time I run it! |
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Post by Sydney on Nov 27, 2016 3:28:23 GMT
BTW, before all this PSE 15 problems came up, PSE 13 insists that a version 13.1 is available, and do I want to install it now or on exit (no other choices). I have installed it many times, but it has no effect; same thing every time I run it!
Same here - I have pse13 and always get that same message whenever I start it. Very frustrating.
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Post by Sepiana on Nov 27, 2016 4:05:30 GMT
BTW, before all this PSE 15 problems came up, PSE 13 insists that a version 13.1 is available, and do I want to install it now or on exit (no other choices). I have installed it many times, but it has no effect; same thing every time I run it! Same here - I have pse13 and always get that same message whenever I start it. Very frustrating.
I have Elements 13 installed on two computers. I kept getting the same update message for both copies. I followed Adobe instructions and the problem disappeared. Elements 13 is now updated to 13.1 and the message has stopped popping up.
Update message appears repeatedly
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Post by Tpgettys on Nov 27, 2016 4:33:34 GMT
Same here - I have pse13 and always get that same message whenever I start it. Very frustrating. Sigh, I hope you faired better than I did following Sepiana's directions. I downloaded the application manager and installed it, then rebooted (just to be sure) then ran PSE 13 and did the update (yet again). It ran to completion, but now when I check for updates it says that I am running PSE 13.0 and that that it is the current version! Oh well, at least it doesn't drag me through the pointless update anymore, that IS a good thing! However, back to the main thread of this thread: I did a complete uninstall using Revo, manually deleted the primary PSE 15 folder, reinstalled and STILL it hangs at the point where it says "Scanning for plugins...". Once it finally launches there are NO plugins listed under Filters, so what is it doing that takes so very long??? Is there a "secret" startup combination that will cause PSE to create a log file of what it is doing? |
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Post by Sepiana on Nov 27, 2016 4:42:15 GMT
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Post by Tpgettys on Nov 27, 2016 4:45:15 GMT
Those are not my directions; those are Adobe's directions. Please, there is no blame there; it is understood that they came from Adobe. I was referring to the directions in your post (which was much appreciated!) |
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Post by deprosq on Nov 27, 2016 5:01:26 GMT
However, back to the main thread of this thread: I did a complete uninstall using Revo, manually deleted the primary PSE 15 folder, reinstalled and STILL it hangs at the point where it says "Scanning for plugins...". Once it finally launches there are NO plugins listed under Filters, so what is it doing that takes so very long??? Is there a "secret" startup combination that will cause PSE to create a log file of what it is doing? With all the uninstalling/re-installing that you have done and seeing you have multiple versions of PSE installed it is extremely unlikely your windows registry has been properly cleaned. Earlier, I suggested using something like CCleaner to clean your registry. How have you cleaned your registry? This is now starting to look like you might have references in your registry which haven't been removed properly during your uninstalls/re-installs. |
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Post by Tpgettys on Nov 27, 2016 5:09:03 GMT
How have you cleaned your registry? I do trust Revo Uninstaller to do that part of the job pretty well. Since you tell it which program is being uninstalled it knows what to be looking for in the registry (CCleaner doesn't know and so must be more conservative). Also, Revo invokes the traditional uninstall before it does it's thing, and the Adobe uninstall program knows exactly what registry entries to clean up. Bottom line is I believe the combination of the Adobe uninstaller and Revo's final pass through is the most accurate and surgical cleaning possible. |
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Post by Sepiana on Nov 27, 2016 5:15:05 GMT
Is there a "secret" startup combination that will cause PSE to create a log file of what it is doing? There are instructions to create an event log but I don't know if they can be used to identify the problem you are having.
helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html
Why don't you take the problem you are having with Elements 15 (editor slow to launch) to Adobe support? Get help straight from the horse's mouth. As I said before, this troubleshooting is just going in circles.
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Post by Tpgettys on Nov 27, 2016 5:31:35 GMT
Thanks for that Sepiana; that is information worth knowing. Unfortunately those log files are at a level above an application; PSE 15 doesn't actually crash. I do have a question posted on the Adobe forum but no responses yet; trying to get help where I can find it! |
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Post by deprosq on Nov 27, 2016 5:33:32 GMT
How have you cleaned your registry? I do trust Revo Uninstaller to do that part of the job pretty well. Since you tell it which program is being uninstalled it knows what to be looking for in the registry (CCleaner doesn't know and so must be more conservative). Also, Revo invokes the traditional uninstall before it does it's thing, and the Adobe uninstall program knows exactly what registry entries to clean up. Bottom line is I believe the combination of the Adobe uninstaller and Revo's final pass through is the most accurate and surgical cleaning possible. ok, if you choose to place your full trust in Revo then that is your call. But a reputable registry cleaner will look for mismatches between references in the registry and what physically exists on the HDD or wherever. It appears to me that you have a reference(s) in your registry which either try to look for a file(s) or do something that no longer exists because the uninstaller has removed them but not the registry reference. So your computer will just hang indefinitely or, luckily for you, time out eventually on the task the registry reference is trying to do and then continue on. You said "Since you tell it which program is being uninstalled it knows what to be looking for in the registry..". This is not always true because not every single application reference in the registry is necessarily programmed into an application like Revo. Think about it - someone releases an upgrade or bug fix for an application which involves adding/editing the registry. Do you think applications like Revo will be instaneously updated with the changes? I don't think so! I'm not saying something like CCleaner will guarantee fixing your problem but I believe it will have a good chance of at least helping. So at this point, since you have full trust in Revo, I'll have to bail out because I can't help anymore if, as it appears, you are unwilling to try cleaning your registry properly. I agree with Sepiana. Your best chance of solving your issues now is talking to Adobe because we're just going round in circles. Good luck |
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Post by Sepiana on Nov 27, 2016 5:40:49 GMT
Thanks for that Sepiana; that is information worth knowing. Unfortunately those log files are at a level above an application; PSE 15 doesn't actually crash. I do have a question posted on the Adobe forum but no responses yet; trying to get help where I can find it! That's why I thought it may not work for you . . . because Elements is not crashing.
I believe you made the right move. You took the ball to the Adobe field. They are better qualified to handle this issue. Also, they can access your computer remotely looking for the culprit.
As a side note -- Back on the now-closed Elements Village forum we had a similar case. A member had a tremendous problem with Elements which baffled all of us. Her thread just kept going and going with troubleshooting suggestions which led nowhere. Finally, we suggested she posted on the Adobe forum. She did. A couple of days later she posted back with a success story. Adobe staff had fixed the problem!!!
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Post by Tpgettys on Nov 27, 2016 17:05:12 GMT
Did you inspect the batch file to see what it did? I just remembered your question and looked at the BAT file. Among other things it creates a bunch of shortcuts to the Topaz Plugins where they do NOT belong (in the folder C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 15). Once I got rid of them it again loads quickly again! Thank you SO much for the poke in the right direction! Mystery solved! Now to see if I can get my plugins added back in. |
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