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Post by Deleted on Apr 29, 2018 17:59:14 GMT
And that's fine, I get it. I fully admit I don't know what is causing the issue whippet is having, and have not spent time researching. Here's my personal experience with Elements 15 and Windows 7 though. A couple of years ago, I had an installation issue with Elements 15. Just wouldn't install. I don't remember the details, but after doing a several days of research, I decided to do a clean Windows install. Issue, whatever it was, resolved.
Is it painful ? Absolutely it is. And I dont recommend it lightly. But I did want to throw the option out there as a possible route to go. If there is a solution available short of that, that is always option number 1. Re-imaging should always be last resort
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Post by Bailey on Apr 30, 2018 7:46:14 GMT
The only scenario in which I would consider doing a Windows re-install is if the solutions to a "must fix" problem came down to the last 2 options of re-installing Windows or getting a new pc.
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Post by Deleted on Apr 30, 2018 10:48:32 GMT
I.......oh screw it. I'm done
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Post by whippet on Apr 30, 2018 18:10:02 GMT
Sorry about the delay. I have been having 'time out'. Thank you for joining in, swilliams. Unfortunately, I wouldn't know where to start regarding reinstalling Windows. I have always felt that is best left to people who know what they are doing. I will have a try regarding 'safe mode'. I don't think I can do damage with that. (Says she with fingers crossed). Edited. I did not notice that we were now on page 2.  |
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Post by Sepiana on Apr 30, 2018 18:32:27 GMT
Whippet - Here's something else to try if you haven't done this yet. Boot your PC into Safe Mode. Since you are on Windows 7, you can do this by restarting your PC. As soon as the POST screen goes away (this is the screen that usually flashes the mgf logo), start tapping the F8 key on the keyboard. Sometimes computers are a little touchy about the timing on this, but you should get to a screen with multiple options such as Safe Mode, Safe Mode With Networking, etc. Choose Safe Mode. It will load Windows with stripped down versions of video drivers, etc. See if Elements behaves. This might narrow down where the issue is. If this works, then reboot, and see where you are. Thank you for joining in, swilliams. I will have a try regarding 'safe mode'. I don't think I can do damage with that. whippet,
This is a great idea by swiliams! I recommend you give his suggestion a try. If you need more information on how to go about it, . . .
support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode
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Post by whippet on Apr 30, 2018 18:47:08 GMT
I have just had a try.
It didn't work.
F8 did not activate.
I will go to your link now, Sepiana.
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Post by Major Major on Apr 30, 2018 19:02:26 GMT
I have just had a try. It didn't work. F8 did not activate. Keep at it. You may have to try it several times before you get the timing right, It's very finicky. |
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Post by whippet on Apr 30, 2018 19:24:01 GMT
I have tried again from Sepiana's link. Still no luck. I agree with you, I have tried F8 in the past. Can't understand why Microsoft haven't done anything about that. I have now clocked up 7 hours on this. I shall try again tomorrow. If no luck - then off to the computer shop. Expensive Elements 15.  |
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Post by Andy on Apr 30, 2018 22:05:49 GMT
Whippet - Here's something else to try if you haven't done this yet. Boot your PC into Safe Mode. Since you are on Windows 7, you can do this by restarting your PC. As soon as the POST screen goes away (this is the screen that usually flashes the mgf logo), start tapping the F8 key on the keyboard. Sometimes computers are a little touchy about the timing on this, but you should get to a screen with multiple options such as Safe Mode, Safe Mode With Networking, etc. Choose Safe Mode. It will load Windows with stripped down versions of video drivers, etc. See if Elements behaves. This might narrow down where the issue is. If this works, then reboot, and see where you are. Safe Mode is a good idea - no harm in doing that and easy enough to do. whippet - Try this if you have trouble with F8. In Win 7, go to Start, Run, then type msconfig and hit return. This brings up the System Configuration editor. Go to the tab called "boot" and select "Safe Mode". Then reboot when prompted. |
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Post by whippet on May 1, 2018 10:37:25 GMT
Thanks Andy. I tried the F8 again just now. Didn't work. So I shut down, and restarted. The first thing which had been coming on screen, was -Ctrl p. It went off too quick for me to read the rest. So I rebooted, and as soon as that came on, I pressed Ctrl p - and got the window up which I needed. I clicked on - safe mode. All the icons were there - magnified. I clicked on the Elements icon. And guess what . . . . . Edit. I have just noticed Elements 15 is underneath that window. I had clicked on the shortcut. I will try again, and see if it makes any difference.  |
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Post by whippet on May 1, 2018 11:05:00 GMT
Just found this. I am on Windows 7.  |
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Post by Deleted on May 1, 2018 17:01:15 GMT
Whippet - Please do CMD-R on your keyboard and type 'Winver' without quotes, and let us know what the results are. Here are the requirements for Elements 15, from Adobe's web site.
Photoshop Elements 15.0
Windows
1.6GHz or faster processor with SSE2 support
64-bit versions of Microsoft Windows 7 with Service Pack 1, Windows 8.1 or Windows 10
4GB of RAM
5GB of available hard-disk space (additional free space required during installation and additional 2GB required to download all optional content)
1024x768 display resolution (at 100% scale factor)
Microsoft DirectX 9 or 10 compatible display driver
DVD-ROM drive (for installation from DVD)
Internet connection required for product activation and content download*
So I think you may be running a 32-bit version of Windows 7, or you dont have Service Pack 1.
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Post by Deleted on May 1, 2018 17:05:15 GMT
Also, it might be helpful if you could right-click on 'Computer' , select 'properties' and send a screenshot of that info as well
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Post by Sepiana on May 1, 2018 17:17:40 GMT
Here are the requirements for Elements 15, from Adobe's web site. Photoshop Elements 15.0 Windows 1.6GHz or faster processor with SSE2 support 64-bit versions of Microsoft Windows 7 with Service Pack 1, Windows 8.1 or Windows 10 4GB of RAM 5GB of available hard-disk space (additional free space required during installation and additional 2GB required to download all optional content) 1024x768 display resolution (at 100% scale factor) Microsoft DirectX 9 or 10 compatible display driver DVD-ROM drive (for installation from DVD) Internet connection required for product activation and content download* So I think you may be running a 32-bit version of Windows 7, or you dont have Service Pack 1.
swilliams, I believe you hit the nail on the head. Kudos to you!
This may explain why whippet can run PSE 11 on her computer but not PSE 15. PSE 11 is a 32-bit app. On the other hand, PSE 15 is a 64-bit app.
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Post by whippet on May 1, 2018 18:08:07 GMT
I have had the information previously, that is why I knew I had 64 bit & service pack 1. I will go try your suggestion now.  |
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