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Post by Sepiana on May 3, 2018 15:02:51 GMT
I'm pretty sure upgrade versions are meant to upgrade an older version of an application to the current version. As far as I am aware an upgrade version will not do a full install.
I believe there is some misunderstanding here. Some clarification is needed.
Adobe does not release two versions of Elements, one full and one upgrade version. There is only one version. The "Full" and the "Upgrade" terms refer to price differences. There are no technical differences as far as the program itself is concerned; it is the same version for both prices quoted. The difference in price is determined by your status -- no previous ownership vs. previous ownership of Elements. This is how Adobe rewards customers' loyalty.
In the case of whippet, she qualified for the Upgrade price when she bought Elements 15. She has Elements 2 and Elements 11. According to the FAQs, . . .
Source: www.adobe.com/uk/products/photoshop-elements/faq.html#purchasing |
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Post by Bailey on May 4, 2018 2:08:12 GMT
Now I am confused.
The label on your disc clearly states there must be a previous version of PSE on the compueter.
However, in a PM to me whippet said
I assumed this to be a new full install on your friend's pc. If this is correct then your friend got a full install with no previous version of pse for the price of the cheaper upgrade edition, which I doubt Adobe would allow.
3 questions
1. Whippet, was the installation on your friend's computer a fresh new complete install or did she have a previous version of PSE on her computer which was then upgraded to PSE 15 on her computer?
2. My understanding from your OP is that the installation of PSE 15 on your computer completed successfully but PSE 15 fails to launch when you start it.
Is this correct?
If your PSE 11 is still working then I suspect the upgrade to PSE 15 didn't complete successfully. If the upgrade succeeded then your PSE 11 would have been converted to PSE 15.
3. Is your PSE 11 still fully functional on your PC?
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Post by Major Major on May 4, 2018 14:57:42 GMT
When you install an upgrade nothing is "converted", unless by that you mean making the choice to uninstall the previous copy.
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Post by whippet on May 4, 2018 17:04:50 GMT
@ bailey.
1. My friend already had 13 on her pc.
2. Yes, correct. It fails to launch.
3. Yes, my 11 is still working.
I have just found the activation key number for my Elements 11. I went to the Adobe link, and it says there, that if I have one, then that means I am registered.
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Post by Sepiana on May 4, 2018 17:55:02 GMT
Now I am confused. The label on your disc clearly states there must be a previous version of PSE on the compueter.
The label states . . .
This does not mean that a previous version needs to be installed on the computer. What Adobe requires is proof that you have a licensed copy of any previous PSE version. The proof is the serial number (which is registered with Adobe). The installer is designed to search your computer to see if there is a previous version of PSE. If it cannot find one, it will stop the installation process and ask you for the serial number of ANY previous PSE version you may have. Providing the serial number will prove that you have a licensed copy of a previous version of PSE and that you are, therefore, entitled to the upgrading price.
If your PSE 11 is still working then I suspect the upgrade to PSE 15 didn't complete successfully. If the upgrade succeeded then your PSE 11 would have been converted to PSE 15.
Each PSE version is an independent one; there is no such a thing as a previous version being converted to a more recent one. I have EIGHT versions of PSE on TWO computers; no version was converted to a more recent one. Each and every version of PSE remained "intact" despite the installation of a newer version (or versions).
Craig, a longstanding user of PSE, who also has multiple versions of this program, confirms it . . .
When you install an upgrade nothing is "converted", unless by that you mean making the choice to uninstall the previous copy.
If you are still confused, why don't you ask Adobe? You can post your question on either one of the Adobe forums below.
forums.adobe.com/community/photoshop_elements
feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_elements
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Post by michelb on May 4, 2018 18:47:27 GMT
Craig and Sepiana are right.
'Conversion' is only applicable to the organizer catalogs.
The format of the catalog folders and the databases they contain is generally changed slightly with each new version.
You can convert to a newer version when you want, that does not overwrite the older versions. The folder names are just renamed with a -1 suffix and they are still available without further action with the corresponding organizer version. You can convert an old catalog several times. Understandably, Adobe does not provide backward conversion to an older format.
When you install a new Elements version, you are prompted to 'convert' the current catalog. If you don't agree, you can do it later. You must convert other (non current) catalogs manually from the menu Manage Catalogs.
If you restore a backup from an older version, it's the same. The conversion is performed after the photo files tree has been restored.
I hope I am not confusing the matter...
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Post by Bailey on May 5, 2018 0:38:21 GMT
Thank you for the clarification everyone  I'll definitely buy the Upgrade "version" whenever I upgrade from my PSE 14. |
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Post by Bailey on May 5, 2018 3:05:13 GMT
@ bailey.
1. My friend already had 13 on her pc.
2. Yes, correct. It fails to launch.
3. Yes, my 11 is still working.
I have just found the activation key number for my Elements 11. I went to the Adobe link, and it says there, that if I have one, then that means I am registered.
No problem whippet and I replied to the other pm you sent.
...
...
I have decided for the sake of all our welfare, to get my computer man in to see if he can sort things out.
It should be easier for to him to deal with, than it is for you all to try when you can't see for yourselves, and have to rely on me to do things.
He is coming over on Saturday.
I hope to see a post bearing good news from you soon |
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Post by Sepiana on May 5, 2018 3:16:11 GMT
Craig and Sepiana are right. 'Conversion' is only applicable to the organizer catalogs. Michel, thanks for your input! Pleased to receive "the seal of approval" from an Adobe Community Professional/MVP. You are an asset to this forum! |
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Post by Bailey on May 5, 2018 7:28:18 GMT
...
I hope I am not confusing the matter...
No you are not and thank you for the explanation. I was already aware of how the Organiser catalogue is converted because I went through that process during upgrading from v10 to v14 and so I had always assumed the elements editor was also converted. I now know differently . I went from v10 to v14 via a full install without deleting v10 first. On my next version I will use the "upgrade" option. |
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Post by Sepiana on May 5, 2018 16:05:10 GMT
I'm pretty sure upgrade versions are meant to upgrade an older version of an application to the current version. As far as I am aware an upgrade version will not do a full install. I went from v10 to v14 via a full install without deleting v10 first. On my next version I will use the "upgrade" option.
I am afraid you are still missing the point. There is no such a thing as . . . full vs upgrade options concerning the installation of Elements. These two terms -- Full and Upgrade -- refer to price differences. In short, . . . one version, one installer, two prices.
Adobe does not release two versions of Elements, one full and one upgrade version. There is only one version. The "Full" and the "Upgrade" terms refer to price differences. There are no technical differences as far as the program itself is concerned; it is the same version for both prices quoted. The difference in price is determined by your status -- no previous ownership vs. previous ownership of Elements. This is how Adobe rewards customers' loyalty.
 
This means that, if you decide to purchase the next version or Elements, you will be entitled to pay just the Upgrade price.
As a side note -- The first version of Elements I purchased was version 4 (for which I paid Full price). Since then, I have purchased versions 7, 10, 11, 12, 13, 14, 15, 2018, and paid the Upgrade price for each one of them.
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Post by Bailey on May 6, 2018 0:06:43 GMT
Hi Sepiana, To be honest, I stopped reading your post at "I am afraid you are still missing the point.". To continue reading I would be wasting my time because your post is clearly off topic and I would suspect of little or no interest to whippet. In the thread Please, Let the Boards Be where the OP is complaining about members going off topic in threads you said Fauxtoto, thanks for sharing your concern with us! You made a valid point and we will pay attention to it. My misunderstanding earlier in this thread was an unfortunate distraction but Major Major's and michelb's explanations were clear and I fully understand that the only difference is in the pricing. I acknowledged their clarification and thanked them for it. That should have been the end of the matter.I just checked in my Australian Adobe account and I am still (at the time of this post) presented with a Regular Price button (which I previously incorrectly assumed to be a full version) and an Upgrade button (at a cheaper AUD price). I understood after Major Major's and michelb's explanation that the only difference between the 2 buttons is the price. If for some reason you need me to read the rest of your post, I would be grateful if you practise what you preach above and repost it on an appropriate board and I will try to have a look at it when I have some time. If you don't need me to read it, then I would be even more puzzled at the motive behind your post. I will be happy to post a screenshot of the 2 buttons I see on my Australian Adobe account in reply your reposted post in an appropriate thread. Now please let this thread get back on topic |
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Post by Sepiana on May 6, 2018 0:47:30 GMT
Hi Sepiana, . . . your post is clearly off topic and I would suspect of little or no interest to whippet.
My previous post is NOT off topic at all. Earlier in this thread you had introduced one more variable into our troubleshooting -- Full vs Upgrade. (The boldface is mine.)
Hi whippet, In your post on the Adobe forum I noticed you said - There is a label on the disc box cover, which states - Upgrade edition.
Unfortunately, your understanding of Full/Upgrade is not correct. As I explained earlier, the Full/Upgrade terms do not refer to the installation of Elements; they are about price differences. Therefore, I believe this if of interest to whippet -- not to pursue this troubleshooting route.
I may be wrong (and, if I am, I will admit it) but I cannot see how the amount you pay for a copy of Elements will lead to what whippet described in her OP.
It downloads from the disc, installs itself. But it will not open. This is the window which opens when I try.  I am on Windows 7. Has anyone else had this problem, and if so, how on earth can I solve it? On the Adobe forum, last year, someone had the same problem, but they were running Windows 10.
Now about this statement . . .
My misunderstanding earlier in this thread was an unfortunate distraction but Major Major's and michelb's explanations were clear and I fully understand that the only difference is in the pricing.
The misunderstanding you are referring to was the statement you made about "conversion".
If your PSE 11 is still working then I suspect the upgrade to PSE 15 didn't complete successfully. If the upgrade succeeded then your PSE 11 would have been converted to PSE 15.
This led to these explanations by the three of us.
Each PSE version is an independent one; there is no such a thing as a previous version being converted to a more recent one. I have EIGHT versions of PSE on TWO computers; no version was converted to a more recent one. Each and every version of PSE remained "intact" despite the installation of a newer version (or versions). When you install an upgrade nothing is "converted", unless by that you mean making the choice to uninstall the previous copy. Craig and Sepiana are right. 'Conversion' is only applicable to the organizer catalogs. |
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Post by Bailey on May 6, 2018 1:09:51 GMT
Hi Sepiana, ... My previous post is NOT off topic at all. ... (I didn't read beyond that. I don't like reading excessively long posts - maybe I'm too old) I accept your opinion is that it is on topic but my opinion is that it is off topic because as I mentioned earlier I now understand the difference after Major Major's and michelb's explanations and you are still rambling on about a misunderstanding I no longer have thanks to those two. So we'll just have to agree to disagree on that one If whippet had originally the same misunderstanding, then I would think she no longer does after Major Major's and michelb's explanations. And whippet can decide for herself if she feels you are still on topic. Your posts don't contain any new information relevant for me (after I read Major Major's and michelb's explanations), but hopefully it might still help those who are still unsure of the pricing difference. But as I mentioned earlier Major Major's and michelb's explanations were very clear, to me at least So I ask again  Now please let this thread get back on topic (I won't be playing posting tennis with you anymore) |
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Post by whippet on May 6, 2018 19:21:47 GMT
Well, I am still no further forward. My techie man spent two hours yesterday - with the exact same outcome. He firstly serviced the pc. Then he did a very in depth defrag. He also did other things which were way beyond my understanding. He said he was not going to let this beat him - and knowing him, I believe him. I will leave you to carry on with your conversation. I don't understand a word of it.  |
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