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Post by whippet on Apr 26, 2018 19:07:02 GMT
I have just taken delivery of this program today. I had heard good reports about it, that is why I chose this one. But . . . . It downloads from the disc, installs itself. But it will not open. This is the window which opens when I try.  I am on Windows 7. Has anyone else had this problem, and if so, how on earth can I solve it? On the Adobe forum, last year, someone had the same problem, but they were running Windows 10.  |
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Post by Major Major on Apr 26, 2018 19:13:19 GMT
Not sure what is happening, but I would try re-installing it.
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Post by fotofrank on Apr 26, 2018 19:22:37 GMT
Whippet,
It may be your video driver, or you may need to run it as an administrator.
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Post by Sepiana on Apr 26, 2018 19:28:45 GMT
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Post by whippet on Apr 26, 2018 19:47:01 GMT
No, it was another one, sepiana. I will try again tomorrow, I have had enough for tonight.  |
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Post by whippet on Apr 27, 2018 18:37:53 GMT
In total, I have now spent almost five hours trying to get this sorted. I have installed by the disc, and by download, several times, trying different things each time. And I am no further forward. I still keep getting the same message. I am down as Administrator, Frank. The fix for Elements 14 didn't work, Sepiana. While trying to sort this, I noticed somewhere, that it said the repairs for this problem apply to NVIDIA, and that I have Java. It suggested that I update my version of Java. I tried doing that, but was told that my version is the current one. I always use Firefox Browser. I read that they do not support NVIDIA. So, I changed to IE as my default browser. I am still getting the same error message. I just don't know where to go now. (Except maybe to bed to rest my weary brain  ) |
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Post by Sepiana on Apr 27, 2018 19:05:20 GMT
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Post by Major Major on Apr 27, 2018 20:32:34 GMT
Whippet -
NVIDIA is a brand of video card. Java is a programming language. They have nothing to do with each other. And Firefox most certainly works with NVIDIA products - I know because I'm using them both.
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Post by Bailey on Apr 28, 2018 6:45:23 GMT
Hi whippet, You haven't said if you have the latest NVIDIA video card driver installed. If your computer is a few years old you might not. If you haven't already, perhaps go to the official NVIDIA downloads web page and check if you have the latest driver. Hopefully it will fix the problem. I have an NVIDIA video card running on Windows 7 and PSE 14 runs just fine, so I would expect PSE 15 to do so as well. You mentioned - ... I always use Firefox Browser. I read that they do not support NVIDIA. ... I have no idea where you read that, but I can assure you my Firefox 59.0.2 works fine with my NVIDIA card. |
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Post by Sepiana on Apr 28, 2018 9:43:53 GMT
In total, I have now spent almost five hours trying to get this sorted. I have installed by the disc, and by download, several times, trying different things each time. And I am no further forward. I still keep getting the same message.
whippet, I am coming back here and strongly suggesting you take this issue to the Adobe forums (links in my previous post). It may save you more hours of frustration and endless troubleshooting. A rather similar problem was reported on the Adobe Photoshop Elements forum. It had a happy ending; the OP acknowledged Adobe helped and fixed the problem.
Photoshop Elements 15 error 0xc000007b
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Post by Deleted on Apr 29, 2018 15:01:32 GMT
Whippet - If you don't get any help from the Adobe board, or the suggestions don't work, my suggestion is to go to a 'bare metal' install. In other words, back up data from your hard drive, then reformat and re-install Windows. Run Windows updates, and update device drivers. Then, before installing any other application, try to install and run Elements. I realize what I'm suggesting is painful, and will take hours. But it is entirely possible something is corrupted with a DLL, registry entry, or something else entirely is fubared. Sometimes it's better to bite the bullet rather than pulling your hair out trying to figure out he issues. I'm now done with metaphors.
But.....if you have to re-install everything, and it works, I also recommend looking into a disk imaging program (I use Macrium Reflect, which is free for personal use). That way, if you make a disk image on a second hard drive or flash drive, should you ever be in this position again, you can restore you hard drive to a known working status. I can re-image my machine with Office, Elements, Photoshop CS, and assorted other apps in about 30 minutes, which sure as hell beats multiple hours.
Good luck
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Post by Major Major on Apr 29, 2018 16:39:44 GMT
swilliams -
I would absolutely advise against reinstalling Windows.
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Post by Deleted on Apr 29, 2018 16:53:49 GMT
Just curious as to what your thoughts are on such a blanket recommendation. I have 20 plus years in IT, specifically in PC support, and trust me, there comes a time to start clean. It is VERY easy for things to get corrupted in the Windows environment. To be clear, I'm NOT saying do an over the top re-install of Windows, I agree with you on that.
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Post by Deleted on Apr 29, 2018 17:08:33 GMT
Whippet - Here's something else to try if you haven't done this yet. Boot your PC into Safe Mode. Since you are on Windows 7, you can do this by restarting your PC. As soon as the POST screen goes away (this is the screen that usually flashes the mgf logo), start tapping the F8 key on the keyboard. Sometimes computers are a little touchy about the timing on this, but you should get to a screen with multiple options such as Safe Mode, Safe Mode With Networking, etc. Choose Safe Mode. It will load Windows with stripped down versions of video drivers, etc. See if Elements behaves. This might narrow down where the issue is. If this works, then reboot, and see where you are.
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Post by Major Major on Apr 29, 2018 17:30:30 GMT
Just curious as to what your thoughts are on such a blanket recommendation. I have 20 plus years in IT, specifically in PC support, and trust me, there comes a time to start clean. It is VERY easy for things to get corrupted in the Windows environment. To be clear, I'm NOT saying do an over the top re-install of Windows, I agree with you on that. Just a personal bugaboo of mine. There are so many "tech support" people who recommend reinstalling Windows when they have no idea what they're talking about that now it gets my back up whenever someone suggests it. |
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