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Post by Bailey on Jun 5, 2018 9:00:22 GMT
Hi michelb, My understanding is that the Windows Uninstaller calls the application's uninstaller anyway. After the application's uninstaller has done it's thing, I don't know how much checking Windows then does to see if the application has cleaned up after itself completely. I wouldn't call an application's uninstaller directly. I would go through the Windows Uninstaller and then use a registry cleaner to try to clean up anything left behind that isn't needed anymore. This is an interesting article on " Should You Use a Third Party Uninstaller?". |
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Post by michelb on Jun 5, 2018 9:27:38 GMT
Hi michelb, My understanding is that the Windows Uninstaller calls the application's uninstaller anyway. After the application's uninstaller has done it's thing, I don't know how much checking Windows then does to see if the application has cleaned up after itself completely. I wouldn't call an application's uninstaller directly. I would go through the Windows Uninstaller and then use a registry cleaner to try to clean up anything left behind that isn't needed anymore. This is an interesting article on " Should You Use a Third Party Uninstaller?". The Adobe Cleaner purpose is not described in this article. It may be necessary in a number of known cases where the Windows uninstaller does not work fully:
- You know that when installing, a number of elements are added in many locations. - A lot of those locations are shared, others are hidden - typical Adobe software users do have several Adobe softwares and even several old versions at the same time.
In my experience, you don't need the Adobe Cleaner if you are only using the current Elements version. But real problems do happen with several versions installed at the same time. Typical cases are numerous versions of the ACR plugin. In many situations, you even have to completely clear your computer of any part of code from Adobe before reinstalling in the correct order. The Adobe tool is often required. Better than formatting your drive and reinstalling your OS and all programs.
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Post by Bailey on Jun 5, 2018 9:47:58 GMT
... The Adobe Cleaner purpose is not described in this article. It may be necessary in a number of known cases where the Windows uninstaller does not work fully:
... Yes, not directly but they do talk about application specific removal tools and give Norton's as an example. I would imagine the Adobe Cleaner would be in this category. In the OP's case, with mutiple uninstalls/re-installs of PSE5, he might need to use the Adobe Cleaner to flush out the registry. In any case, as I posted earlier, the next logical step (which should have been the first step actually imo) is to uninstall PSE5, create a Windows System Restore Point, clean the registry and then re-install PSE5. If issues still exist, then you can trouble shoot PSE knowing the registry and OS are clean. |
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Post by BuckSkin on Jun 5, 2018 18:08:37 GMT
On Edit:
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Post by Sepiana on Jun 5, 2018 18:21:47 GMT
Hi michelb, My understanding is that the Windows Uninstaller calls the application's uninstaller anyway. After the application's uninstaller has done it's thing, I don't know how much checking Windows then does to see if the application has cleaned up after itself completely. I wouldn't call an application's uninstaller directly. I would go through the Windows Uninstaller and then use a registry cleaner to try to clean up anything left behind that isn't needed anymore. This is an interesting article on " Should You Use a Third Party Uninstaller?". The Adobe Cleaner purpose is not described in this article. It may be necessary in a number of known cases where the Windows uninstaller does not work fully:
- You know that when installing, a number of elements are added in many locations. - A lot of those locations are shared, others are hidden - typical Adobe software users do have several Adobe softwares and even several old versions at the same time. In my experience, you don't need the Adobe Cleaner if you are only using the current Elements version. But real problems do happen with several versions installed at the same time. Typical cases are numerous versions of the ACR plugin. In many situations, you even have to completely clear your computer of any part of code from Adobe before reinstalling in the correct order. The Adobe tool is often required. Better than formatting your drive and reinstalling your OS and all programs.
Michel,
I completely agree with you. You have been using Elements for a long time and you are an ACP to boost; you should know what you are talking about. As a matter of fact, other Adobe experts say the same thing about using the Adobe Cleaner.
I have been using Elements since version 4 and have always kept multiple versions of Elements not one computer only but on two. Currently I have 8 versions of Elements on two computers. On top of that, I have 3 versions of Photoshop (CS5, CS6, and CC) and Lightroom (5, 6, and Classic). My experience has been the same as yours concerning when and how to use the Adobe Cleaner. There is definitely a time and a place for it!
Furthermore, I do subscribe to the approach below. Back on the EV forum I learnt to stick with the Adobe-provided uninstaller the hard way. I was fortunate enough to have you show me the light so that my "unpleasant" experience wouldn't repeat itself.
Hi Buckskin and Bailey: Don't forget that Adobe provides their own uninstaller: It alswo works for Elements as mentioned in 'getting started'. While it is always a good choice to use the Windows uninstaller, there are a number of cases when the Adobe solution is the only one to be effective. And I have seen that several times. The reason is that it will wipe data which are common to other Adobe softwares, not only the one you are targeting. |
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Post by Bailey on Jun 5, 2018 23:14:49 GMT
My first version of PSE was v7. When I upgraded to PSE 10 and PRE 10, I uninstalled PSE 7 using just the Windows Uninstaller and it worked fine (I had no idea about Adobe Cleaner back then). PSE 10 and PRE 10 installed correctly first time. When I upgraded to PSE 14 and PRE 14 I added them as extra installations and they installed correctly first time without any problems. ... In my experience, you don't need the Adobe Cleaner if you are only using the current Elements version. ... So just as I didn't need Adobe Cleaner back when I uninstalled PSE 7, maybe the OP doesn't need it prior to re-installing PSE 5, but maybe he will. But I doubt the OP has been using it so far on the previous uninstalls/re-installs he mentions in his first post. Either way, the OP's registry needs to be first checked/cleaned as I described in earlier posts, perhaps maybe also trying Adobe Cleaner.
Out of curiosity I googled "what is adobe cleaner" and ended up going to this Adobe web page: helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.htmlAt the top of the page in the intro it says: The web page then goes on giving very clear instruction on how to uninstall PSE ( Using the Windows Uninstaller not a 3rd party uninstaller) and when/how to run Adobe Cleaner if required. So if my understanding of this information is correct, in theory at least, if I ever need to uninstall my PSE 10 and/or PRE 10, I should be able to do it successfully using just the Windows Uninstaller without Adobe Cleaner as I have never had any pre-release versions of any Adobe products on my computer. |
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Post by Andy on Jun 6, 2018 0:10:40 GMT
This thread is quickly going off track. If anyone wants to start a thread about the pros and cons of registry cleaners and uninstallers, I'm happy to have it on the This N That board. Until the OP posts back with more information, let's hold off on further posts here.
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dano
New Forum Member
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Post by dano on Jun 21, 2018 13:20:53 GMT
I have been following your comments. Here is an update on my status:
I have always used Windows Uninstaller and it has always worked fine removing PE5 in the past.
I always clean out the Registry before reinstalling PE5.
As noted above, after normal reinstallation I have the problem that only recent pictures will load into the Editor from the Organizer.
Also, once the computer is restarted for any reason, PE5 will not load at all. It just spins trying to open and the Device Manager says it's not responding.
I have no idea what to do now, other than buying the latest version, which I really didn't want to do. I don't know if it's a Windows issue or what. Any other suggestions?
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Post by BuckSkin on Jun 21, 2018 14:33:34 GMT
I have no idea what to do now, other than buying the latest version, which I really didn't want to do. I don't know if it's a Windows issue or what. Any other suggestions? Is this a desk-top or laptop ? Myself, I would get another HDD, load Windows 7 on that, install Elements, and things should work like new. Once you get this up and running, you then have several options as to what to do with your current O/S and all of your installed programs, files, and such; you could even set it up as a dual-boot. I suspect you may have something that does not co-exist with Elements that is causing the problem. Of course if it is a laptop, such experiments are much more difficult. There is no reason why Windows 7 and Elements 5 should not work just as good today as they did ten years ago. |
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Post by Sepiana on Jun 21, 2018 15:23:01 GMT
I have been following your comments. Here is an update on my status: I have always used Windows Uninstaller and it has always worked fine removing PE5 in the past. I always clean out the Registry before reinstalling PE5.
dano, thanks for posting back! To be honest, I never thought this was the root of the problem. We did a lot of troubleshooting together on the now-closed EV forum. Cleaning the Registry, etc. would be the norm for you.
I would strongly suggest you don't jump the gun and purchase the latest PSE version, especially that you don't want to. As you don't really know what is causing the problem, you could end up having the same thing happen with PSE 2018. As I said before, there is enough evidence of older PSE versions working just fine on newer Windows versions.
My suggestion is that you take this problem to Adobe; they are better qualified and have more resources to address it. You can post on either one of these forums.
forums.adobe.com/community/photoshop_elements
feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_elements |
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Post by Bailey on Jun 22, 2018 4:18:23 GMT
I have been using PSE 5.0 with Windows 7 Home Edition for a long time. Occasionally when problems occurred, I have had to delete and replace the program. I am good at doing this and I know about the 5.0.2 patch, etc. This latest time, PSE5 would not load at all so I deleted and replaced as usual, but this time I am still having problems. ... Hi again dano, You say "Occasionally when problems occurred, I have had to delete and replace the program." 1. What was the problem this time that forced you to uninstall then re-install PSE5? It could be related to your current issue. 2. Also, how have you been cleaning out your registry after each uninstall? 3. Think hard about what software/hardware changes that might have happened between the last time you successfully uninstalled/re-installed PSE5 and the time of your current issue. They also could be contributing to your current issue. |
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dano
New Forum Member
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Post by dano on Jun 22, 2018 6:24:59 GMT
1. The initial problem occurred when I tried to open PSE5 like normal and it wouldn't open. It just spun and sort of turned white, and when I went to the Device Manager it said the program was not responding.
2. I haven't needed to clean out the registry in the past to reinstall, but this latest time I used the ccCleaner to clean it.
3. There have been Windows Updates since the last time I used the program successfully (maybe late 2017). And I found something called Dell SupportAssist that had been installed somehow on 6/13, but when I tried to Uninstall it I got a message = Error Opening Installation File Log. Nothing else I am aware of.
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Post by Bailey on Jun 22, 2018 7:13:03 GMT
1. The initial problem occurred when I tried to open PSE5 like normal and it wouldn't open. It just spun and sort of turned white, and when I went to the Device Manager it said the program was not responding. 2. I haven't needed to clean out the registry in the past to reinstall, but this latest time I used the ccCleaner to clean it.3. There have been Windows Updates since the last time I used the program successfully (maybe late 2017). And I found something called Dell SupportAssist that had been installed somehow on 6/13, but when I tried to Uninstall it I got a message = Error Opening Installation File Log. Nothing else I am aware of. Point 2 which I have highlighted above is inconsistent with your earlier comment - ... I always clean out the Registry before reinstalling PE5. ... I have lost confidence in the information you are providing, so at this point I'll have to leave you to it and I hope you eventually find a solution to your problem. Good luck. |
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dano
New Forum Member
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Post by dano on Jun 22, 2018 17:20:27 GMT
I realized that I had misspoke earlier. I had used the word "always" in the previous sentence and accidentally repeated it. That is why I wanted to clarify the situation in my latest post. Please don't loose confidence. I have been as accurate as possible. The prospect of losing my beloved Elements is very stressful and I apologize for the error.
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dano
New Forum Member
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Post by dano on Jun 26, 2018 3:56:20 GMT
Something I discovered regarding the older photos that I can't get to go directly from the Organizer to the Editor using Full Edit. If I open one from the Editor, make some changes, and do a Save As, the option to Save in Version Set With Original is grayed out. Does that mean that PSE5 doesn't recognize the original photo as being part of the Catalog ?? Yet if I try Get Photos to get it into the Catalog without deleting it first, Get Photos says it can't because the photo is already in the Catalog.
However, if I take that same photo and delete it from the Catalog first, and then use Get Photos to put it back into the Catalog, it will now go from the Organizer to the Editor just like normal. And if I make changes to the photo while in the Editor, the Save in Version Set With Original is available.
It seems as if all of my photos are technically in the Catalog, but the majority of them are not recognized by the Organizer as being part of the Catalog.
Catalog Recover keeps saying my Catalog is OK.
Is there any other fix that can get the Organizer to recognize all the photos in my Catalog (like it's been doing for years)?? Or can I create a new catalog without losing the Version Sets and Tags?? Any other fixes??
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